While the technicalities of dropshipping, such as shipping and returns, can seem daunting for the uninitiated, with some good planning and policies in place it can become a very lucrative activity. Install our top-rated dropshipping app to your e-commerce site and get access to US Suppliers, AliExpress vendors, and the best dropshipping and custom products. Patryk. 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Its okay to embellish a little, but dont misinform or make fake claims about the product. However, many dropshipping stores stay competitive by offering a 30, 60, or even a 90-day warranty. AliExpress is an enormous marketplace, with more than 100 million products available for sale. Reduced customer requests save you time and ensure you dont get an overwhelming amount of bad, shipping-related reviews these can kill your business before it starts. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. It is crucial to mention who covers that cost if you decide to ship out of your country. Unfortunately, dropshippers often leave the customers to pay for their returns. How to create a shipping policy in Shopify? You should create a section on your website that is dedicated to shipping and returns and it should be easy to find. It was founded in 2010 and is owned by China-based Alibaba, one of the worlds largest ecommerce companies. In their eyes, youre the one selling the product, and theyre buying it from your online store, so youre responsible for the return policy. You should also verify if the carriers used can ship to P.O. [WEBSITENAME] provides a [90] day warranty period. Theres no upfront cost or fee, so you can test out products without a big financial commitment. Remember to draw inspiration from the dropshipping shipping policies of successful online businesses to ensure your shipping policy is all-encompassing. Buy Any 2 Dropship Stores. Your shipping policy should be easily accessible and easy to understand. Here is an example of a shipping policy from Allbirds: The shipping policy is one of the default pages that every dropshipping store should have. Expedited shipping (2-4 business days): $25. Dropship Products with your own Branding with fast shipping Why Consider Drop shipping with AliExpress Dropshipping with AliExpress allows your shop to earn profit by selling low priced items compared to other online shopping channels. Will you accept only damaged products and products that didnt arrive on time, or will you also accept returns on wrong sizes and fits? A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. And finally, youll have the return shipping costs to think of who pays the return shipping? Your supplier should be able to provide you with the name of the carrier and a tracking number for each order that it ships on your behalf. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. If you are trying to upsell your customers by offering free shipping above a certain spending amount, you should also mention it here. Lastly, dropshipping is as simple as buying a product from the site and inputting your customers address after receiving their order. Usually, a 14-day money-back guarantee with no questions asked is the norm in Europe. One of the best dropshipping tips I have: build relationships with the reliable suppliers. This approach is not only easier, it saves you a lot of timeyour most valuable resource. Considering that dropshippers typically dont hold any inventory, dropshipping returns are sent back to your suppliers address or warehouse. We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. Free Shipping. It will buy the product from AliExpress for you and insert your customers details. Also, this drop-shipping theme ensures complete satisfaction and offers a 30-day refund with a simple policy. Clothing is definitely the number one niche with the highest return rate 25%, while shoes have a 15% return rate. Print on demand ensures that no inventory is lost and profits maximized. What Dropshipping Products Have the Highest Return Rates? How to Get Started with Dropshipping in 2023. #: Acknowledge local, international, and domestic customers. Now that we understand how AliExpress can help you source products as a dropshipper and why its important to correctly position your store, lets move on to getting your store set up. If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. If youre using DSers, the order will be fulfilled for you automatically, including the tracking number, and your customer will know their order has been shipped. A shipping policy outlines all details about how your store fulfills and ships purchases to your customers and usually accounts for both international and domestic orders. For free. If you provide multiple shipping options, provide a chart that lists out all of those options. For example, you could give a disclaimer stating your reservations on shipping products to a post office. Dropshipping Policy Examples and Template Writing a Shipping Policy for Your Dropshipping Website PRO TIP: Save time & money with the complete compliance bundle trusted by over 100,000 businesses and create essential legal policies personalized to your needs in minutes. Our mission is to make your order fulfillment much easier so we can save your time and energy, at same time using less money to reach the best customer satisfaction rate. Shipping costs. 1.4. It's as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. Keep on reading, and I will show you every bit of information you need to stripe making a shipping policy off of your dropshipping stores to-do list (Including an awesome Do Dropshipping Shipping Policy Template)! Here is a dropshipping shipping policy template for your inspiration. However, your customers probably dont know that youre dropshipping items, and they dont know who your supplier is. And, theyre right! If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. Other pages in this list include an About page, Contact page, and the Privacy Policy page. If the product is damaged, ask your customer to take photos and send those photos to the AliExpress seller and go from there. Even with a detailed dropshipping shipping policy, clients will need clarification on matters at one point or the other. +Shipping: US $1.19. Also, your customers in the US have the Federal Trade Commission (FTC) protecting them as buyers. To avoid these return delivery costs altogether, often, dropshippers allow cash or store credit refunds without asking for the product to be returned. If youre selling low-cost dropshipping products, its often wiser to simply offer a refund or a replacement without asking for a product return. Have a structured and clearly outlined return process thats understandable, straightforward, and easy to follow. You can see the templates on the settings page under the templates tab. You might want to consider this possibility in cases when the return shipping would be way too expensive for the customer or yourself to handle. If you provide multiple shipping options, provide a chart that lists out all of those options. Sometimes, there are ways to have a faster delivery time when dropshipping as well. My name is Patryk and I've been dropshipping for 2+ years now! If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. A dropshipping return policy is a written "rulebook" where the retailer or store owner explicitly informs their customers of the conditions under which it's possible to request a return and refund and the specific steps of the return process. For faulty goods, please send us a picture via email (insert email). Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. Within, youll find products ranging from womens clothing and jewelry to electronics and home dcor. With current trends in the eCommerce industry, you can integrate shipping software into your store, thereby making it possible to offer your customers real-time figures on how much they will pay to ship items. We can contact the shipping company to investigate the issue. Make sure to clearly state any additional costs that might be associated with certain options. Required fields are marked *. While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. Its as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. Its important to make buyers aware of issues that might affect order processing and shipment. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. Having a structured dropshipping return policy that requires minimal effort from the customers side is the best way to succeed in eCommerce! I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. Also, DSers can be a dashboard for your AliExpress dropshipping business, allowing you to track all your orders and monitor the status of deliveries. Pick A Selling Platform. Simply navigate to Online Store -> Pages, and click on Add Page. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. I. All our orders are processed and shipped out within [NUMBER] business days. If youre lucky enough to find a supplier that accepts free returns from your customers countries, keep them, and youre good to go! Do Dropshipping is compensated for referring traffic and business to these companies. For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. While operating an online business, acknowledge all your potential clients. 3. Start your own dropshipping business without paying for a course. If you have any questions about shipping policies or dropshipping in general, feel free to contact me or drop a comment below. In this example, I chose running shoes as my store niche. As we mentioned above, theres a free Shopify policy generator you can use to draft your dropshipping return policy, whether or not you have a Shopify store. They can often sell generic, niche products without having to pay for manufacturing, only facilitating customer orders online. Or only on full-priced products? The AliExpress seller ships the order directly to your customer. Dropified - Import items from AliExpress, eBay, and over 80 other product marketplaces. Your dropshipping return policy has to clearly outline who covers the costs for the return delivery of a product. Failing to follow up feels very scammy and can push many customers to request a refund just out of fear of getting tricked. An example is a section on trendy topics like COVID-19 and how its impacted your businesss shipping processes. If you are dropshipping with Shopify, setting up a shipping policy is a piece of cake! Do Dropshipping is supported by our participation in affiliate programs. AliDropship - Instant access to 50,000+ products that are bestsellers on AliExpress. Stating this on the policy acts as additional information while accounting for how long to wait for a shipment. An extra tip is to add your shipping policy to Shopifys Legal section. AliExpress makes it easy to find products to sell in your ecommerce store without having to worry about inventory or shipping. Dropshipping chrome extensions, Your email address will not be published. How much does it cost to dropship on AliExpress? As discussed above, the customer who visits your website generally doesnt know that you use a supplier to fulfill your orders, which means that your shipping policy will look like any other online store. There are several essential questions to ask your suppliers before writing your dropshipping return policy: By asking these questions in advance, before drafting your own return policy, youll learn your suppliers return policies and be able to match them to yours. Unless you run an eatables or healthcare product-related dropshipping business, you can simply dedicate a small section . Get all the information you need with this blog. This is especially important in the case of dropshipping businesses as there are usually a lot of websites selling the same products as you. Like any other eCommerce store, your shipping policy is a section on your website that contains information in regards to delivery methods, costs, and timeframes. The big difference is that theres more competition than in previous years. What you have to keep in mind is that from the customers point of view the dropshipper doesnt exist. EMart Pro is a lightweight and fast multipurpose theme that offers premade templates for a quick store launch and all key features. If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. In my experience, if you can keep your shipping times under 1 month, your customers wont bother you that much as long as you inform and update them accordingly and on time. Doing that might increase your sales, but it will also increase your return rate. Template: On AutoDS we have some templates which have been adapted for Chinese dropshipping. To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. We use cookies to optimize our website and our service. If you do have a chart and its correct and updated, you could mention in your return policy that you wont accept returns based on wrong sizes. Learn how to find high-margin products, add them into your store, and start sellingfast. Unsure if youre capable of selling a certain product? Then, will you only accept unused items or also slightly worn ones? Start youronline businesstoday. Fast shipping can help every business, but unforeseen delays or in-house issues can sometimes occur. eMart dropshipping WordPress theme. For international shoppers, you can include the additional charges they would face, such as import taxes. You could even offer them same-day deliveries while stating the costs involved. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. How To Add Shipping Policy On Shopify - A Step By Step Tutorial. How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps Step 1: Figure out the available shipping methods Step 2: Set shipping prices and timelines Step 3: Outline exceptions, refunds, and returns Step 4: Create, then improve your first draft Step 5: Update the policy on your store Dropshipping Shipping Policy Template Order, From most common dropshipping experiences, sellers find it overwhelming to deal with numerous product variations and the analytics involved. boxes and military addresses, which are both common exclusions. The next reason for high refund rates is products that arrive damaged or defective. Dropshippingwith Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. Do Dropshipping Businesses Need to Have a Shipping Policy? Drafting an adequate shipping policy when you are dropshipping all comes down to asking your potential suppliers the right questions: their handling time, processes, the carriers that they use, where in the world they can deliver to and the costs, the typical delivery times and how customers can track their orders. Step 2: Open Legal. Prepare the questions youll ask suppliers. These are all major things to straighten out on your return policy page. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. Since you are not in charge of packing and shipping orders, it would be good practice to mention in your shipping policy that a delivery address cannot be modified once the order is placed or has been shipped. So, it might be worth letting the customer keep a product. Your guide to online selling & ecommerce business success. Thank you for your awesome comment! Or you (better for customer loyalty but could result in losses? Here are the main reasons why a dropshipping return policy is a must: Here are the key elements an excellent dropshipping return policy template should contain: Are you accepting returns on all of your store items or just some? Naturally, the most significant problem here is the loss of profits and the inability to plan your income in advance. Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. A commerce solution for growing digital brands, The composable stack for enterprise retail. The first part of setting up your store is selecting a niche, or the selection of dropshipping products youre going to sell. Having a shipping policy is advantageous in several ways: A transparent shipping policy covering everything related to your shipping process, shipping costs, and durations makes customers trust you and your products more. So, to not miss out on any sales, you should make a separate page for Returns and Refunds, as Spigen does here: But, to make your conditions extra clear and more easily findable to your customers, you should display the most important part of your return and refund policy in your shipping policy as well. If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. #: Delivery times for various shipping regions. But we've yet to mention how powerful your return policy can be for increasing the number of sales you receive. In this situation, contact the supplier to resolve the issue or use AliExpress Buyer Protection. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. AliExpress Dropshipping: A Complete 2023 PlaybookShopify, The 9 Best Dropshipping Websites for Your Online Store, PayPal Is Now Available to Pay for Your Shopify Bill, 6 Tips for How To Be a Successful Dropshipper (Full Playbook), How to Create Your Shipping Policy (With a Template and Examples), What Is Affiliate Marketing and How to Get Started, The 19 Best Dropshipping Clothing Suppliers To Grow Your Business, Product Line Extensions- What They Are, Examples, and Tips for Forming Your Strategy. #: Shipping costs, rates, options, and durations. Here are some of the main ones: One of the most common reasons an online store has a high rate of returns is that the customers receive a different product than what they expected usually, in a negative connotation. To avoid angry customers, you should know how to deal with these long shipping times. So, if you dropship with Shopify, please draft and set up your return and refund policy page. Doing this will help your buyers get an accurate picture of the product size, colors, and fit and decide if it suits them or not. Show the product on an actual person instead of just 3D rendered images and mockups. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Shipping rates & costs. There are many reasons why a customer can request a return. According to a Statista report, clothing and shoes have the highest return rate. Good marketing alone is a competitive advantage. What to Include in a Dropshipping Shipping Policy? While starting a dropshipping business is a great way to launch an ecommerce business from scratch, digging deep through the web to find a reliable supplier can be tough. Press Esc to cancel. Im glad to hear that you found the article helpful! You should include expected shipping times for the regions you most often sell to, as MVMT does in the image below. Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. Its as simple as having the DSers app installed in your Shopify store and adding products. You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. Why Do You Need to Have a Dropshipping Return Policy Set Up? However, if youre working with multiple suppliers, simply have an email where customers can request a refund and get in touch with you. However, informing your customers upfront can make them aware of this before deciding to purchase. Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. Aliexpress is an international retail platform, vendors build a store on Aliexpress, and sell to customers worldwide. What Is a Dropshipping Return Policy? Build your store 2. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. Packed or still unpacked? Its 100% free to dropship through AliExpress. However, in most cases, it includes information on shipping costs, processing and delivery times, other shipping costs incurred (duty), shipping locations and guidelines, and returns, to mention a few. Doofinder Review. Dropshipping with AliExpress works similarly to any regular dropshipper. Businesses that use dropshipping do not pay for storage, handling, or shipping. Whatever you choose, ensure you synchronize with your suppliers return policy. US $7.32. What you will want to do before you even start thinking about drafting a policy is reviewing your various suppliers shipping policies as they can vary significantly and take them all into account when writing yours. Is Drafting a Return Policy the Obligation of the Dropshipper or the Supplier? You should also indicate that those are at the sole responsibility of the customer, as it can be hard for a business to calculate or estimate those costs, which can be significant depending on the destination country. Ensuring that your drop shipping policy has a section outlining the various mediums through which customers can reach you can give them more confidence as they shop with you. Try to select ePacket shipping if the supplier is in China and offers it as an option.