The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. More customization options are available. getControl('caller_id'); toggleHelp ( myVar. For several script types the RITM Glide Record is available as JS variable 'current'. Thats handled in the else statement in the business rule script above. You have to address it for each item or variable set and continue to update and modify for each variable you add. Ive seen this done before. Now you know why I didnt include it in the examples :). The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. Check out the comment from Josh B. above. It performs a similar operation to populate the short_description field. Can we change the section label similarly. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! How can I get it to redirect back to the homepage outside of the iFrame? Records created from a record producer has empty variables values. For example, the Label is more user-friendly and should be used in text displayed to the user. as a result. We are using Istanbul Patch 3 . For instance, say a form section is captioned A/B and it displays as such when tabbed. Script: /***There is no dynamic way to record the record producer used so we can force it here. Mark, var myVar = g_form. Care to post your script here? You can also view the icons within. Is it possible to rotate a window 90 degrees if it has the same length and width? So, you can thank Jacob Kimball for the brilliance of this solution. What is ServiceNow Record Producer 2. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. for (var i in current.variables) { That would be a nice one to have. Configuration fields . access of field label? This script takes the values of the 'caller_id . Ive created a changeFieldLabel function for this purpose. Record producer will be. Seems to be barfing once it gets to the first &. Is there something that Im missing? Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. Once you have this entered click Submit. That comes from the prototype javascript framework, which is bundled with ServiceNow. Other times you'll need to do a GlideRecord query to get it. The post Certified Diversity Recruiters appeared first on Crossfuze. We have a global variable set for attachments with a real generic label Please attach any pertinent data. /* Put all variable values and labels from the variable pool into an array */ Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Once you've got the empty variable names collected all you have to do is set up a client script to grab the 'g_scratchpad' variable, split out any empty variable names, and hide each one. Condition: current.script.indexOf ('Force population of record producer') == -1. The element HAS to match in your reference qualifier for the subcategory variable. Heres another example that shows how you can access record producer variables using the producer object. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Preview. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Next, select the referenced Form Mapping using the drop-down on the 'Use Key . if(g_scratchpad.emptyVars != ){ to the appropriate queries in the code might work. They are still appearing although the visibility has been set to false during the form-filling process. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. We recommend that you post it on the ServiceNow Community Forum. Connect and share knowledge within a single location that is structured and easy to search. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Not a strange question at all. Again a great solution. Any fixes for that? Im not experienced in DOM and not understanding how to find this Element? Please keep in mind that simple is generally best with ServiceNow. The client script is pretty simple since the heavy lifting is being done in the business rule. . / servicenow catalog variable types. On the Let's set up your standard catalog item or Let's set up your record producer screen, configure the Name and Short description for the Catalog Item. Thanks for sharing! Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. var emptyVars = g_scratchpad.emptyVars.split(,); Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? The answer is client scripting. Get all unique values in a JavaScript array (remove duplicates). Sign-up to get the latest news and update information from ServiceNow Guru! That is bizarre i set it up on demo site 15 with the same results on what our code is. Navigate to Service Catalog > Catalog Definitions > Record Producers. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. The table structure and element IDs are different in the service catalog. Hey, thats a good idea. I got the same warnings when checking the syntax on the BR. You can create Service Catalog record producers directly from a table record. Then your update would need to be a GlideRecord query and update. Currently all variables show up in those notifications. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. https://wiki.servicenow.com/index.php?title=Annotating_Forms, Can anyone explain the functionality of the above code plzz. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. I am not able to fetch the values for these fields in the script. We use a number of ui_macros inserted as variables, and the client script seems to not be able to set those to hidden, even from the ui javascript executor. . They basically allow you to target specific elements on the page for manipulation. Mark, any chance something like this could be done to a change the name of a list view column header? . Those numbers correspond to specific variable types (labels and containers) that we dont want included in the query because they should not be hidden. I see from the above youre just calling out the u_comments field, but Id like to grab all of my custom fields. Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. Record producer variables are stored in the question_answer table. This allows the entire variable set to disappear on the form. No way to handle the container, but you can hide checkboxes. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. You would have to add or modify a mail script for that notification to check each variable as it gets added to the notification and make sure that it has a value. I have a client that has tones of variables on their items and re-architecting their use of Variables would be a major over-haul. Keep it up. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. You did such an amazing job. For the itemVars while loop, And within the producerVars while loop. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. Labels are the pretty version of the data that drives behind it. The issue was a dom reference in the make variables read only client script. Heres an example script. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). As explained above, the key to making this work is a display business rule. Sign-up to get the latest news and update information from ServiceNow Guru! Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! Awesome! For multi-row variable set, the title of the variable set is returned. Using ServiceNOw variables in Flow Designer Note: To create a database view, you need to be very precise, otherwise it will not run. Unfortunately I dont know of a simple solution for that. Label fields label. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. You may have some cases where an un-changed default value might actually be useful information. Its not anything that you need to worry about in this case. I search the glide system class documentation but could not spot it?? I think form annotations are probably the best option on a standard form. message += 'Thank you for your submission.'; //Add the information message. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); I sourced my Business Rule from a different blog but took some inspiration from your idea to hide false checkboxes (type = 7) Here is the script of my BR: hideEmptyFields(); Im not aware of a way. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! You can try out this report, however you will quickly see that sys_ids are used in the table and the report isn't overly that valuable. I modified the push line to check for mandatory attribute but the reference doesnt hold up. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) This was just what I was looking for, thanks for sharing. The reference qualifier here is important. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. Once these items are in place, your Category and Subcategory fields on your record producer on ServiceNow will be functional and the Subcategory field will dynamically be filtered and driven by the Category field. Thanks for closing the loop on this. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. Here is a report based off a database view. Yeah I switched to raw ampersands as an experiment and it worked fine. Ive also added a semicolon to the script. The id matches the sysID of the macro variable itself, so I could find it with a client script, but I cant figure out what command will hide it once I have that id. How would you go about changing a catalog variable label on a catalog task? Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Any ideas on the possibility of changing the first form header/separator from A/B to just display A? The difference between the phonemes /p/ and /b/ in Japanese. We had to take Calgary Patch 3 to resolve this issue. You didn't specify the context of your script that needs the variable values. Hi Mark, thanks for sharing this. Here we created a new choice with the following. How do you get a list of the names of all files present in a directory in Node.js? Here we learn how we can leverage variables from Catalog Items or Record Producers in #Se. v = current.variables[i]; What type of a field should the Record producer be? This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. Keep it up. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. It worked perfectly again after that. I have been racking my brain on trying to get it to work on the sc_task table. This editor is a formatter added on records that are generated by a record producer for task-extended tables. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. If you walk through that reference, youll notice that sc_cat_item_option is empty. Sign-up to get the latest news and update information from ServiceNow Guru! New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. The only issue I have is that it only seems to be working for admin users. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Lets try it out! Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, How to get Form's field values in ServiceNow Workflow Run Script, How Intuit democratizes AI development across teams through reusability. eval(scriptCode ); #ServiceNow. the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. Nice work!, What does the $ & $$ means in above script? From the ServiceNow Wiki, here is some documentation to read before you start building your report. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. Keep it up. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request Yes, this script should still work just fine. Use the Data panel to see the variables and variable data types for a flow. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. Does a barbarian benefit from the fast movement ability while wearing medium armor? g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Now that we are here, lets sort by the Incident table. In the Variables tab or section, open the Please describe your issue Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? A little tip though, dont mention the SNGuru solution. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. however I believe the syntax maybe off.. can you help? The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. 0 coins. If youre going to K12 I could take a look at it in person. SetDisplay should work on forms for variables. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. The object reference is cat_item. I've updated the article. How do I get the current date in JavaScript? I dont think its been documented anywhere and I havent seen any other use for it other than this. Hi Albert, If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. labelElement.select(label).each(function(elmt) { In Business rules can we do this? Do you know if it is possible to retrieve the modified label? I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above. I need to underline my text as well. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this Nice, I wasnt aware of this. In fact, its been asked here before! How to hide those. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. g_scratchpad.emptyVars = emptyVars.join(,); It is not working for me.. I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. function hideEmptyFields() { Thanks for the feedback. So the message that is added in Firefox is like this- https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! Note: The performance of this report depends on the number of variables and incidents in your system. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. It depends completely on how you use it to solve the problem at hand. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. How to get the children of the $(this) selector?