I purchased OHL tickets the day before the game. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. StubHub to Dismiss StubHub Lawsuit - Lawyer Rule Class Action Lawsuit Against StubHub - LAW LID It is the world's largest ticket marketplace. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Their customer service is useless and brain dead. . A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. Privacy Policy | But these are unprecedented times.. I want my refund from them as well. StubHub is represented by McDermott Will & Emery LLP. Required fields are marked *. This is so ridiculous. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Until the event id canceled (not postponed) they won't give a refund. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Please download the PDF to view it: Download PDF. StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Angry Fans Say First the Concerts Were Canceled, Then the Refunds I had to spend hours on the phone with StubHub just to get them to do their job. They were processing refunds for canceled events just like they previously did but then changed their policy. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. StubHub sued over COVID-19 change to its FanProtect guarantee scheme The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement I call Stubhub. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. ConsumerAffairs is not a government agency. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds The complaint was reportedly filed by a Wisconsin man named. They told me to sell them. The suit was filed in error, according to the plaintiff. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. The MDL transfer order can be found here. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub changed its refund policy about a month ago. This is the first time I have been using this website. Read the complaint here: StubHub Refund Class Action Complaint. The suit also calls for a return of customer trust. Despite the alleged deception, the company's policies did not reflect the actual . When I called them on itthey said it was my fault and I have to resell the tickets. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. StubHub went a step further and simply halted cash refunds altogether. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Frustrated concert goers still fighting for refunds A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. In this . THEY LIE. A California class-action lawsuit has been filed against the ticketing site StubHub. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Add me too please! The NHL postponed its season on March 12 in the massive wave of. I want my damn money from the purchase of my tickets!!!! As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. Mobile app: Singh says the reasoning is the financial impact from coronavirus. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. At the same time, buyers expect immediate refunds. Ive been trying to get my money back for 2.5 years with no luck! As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. StubHub has stated that they will provide no comment on pending litigation. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. This browser does not support PDFs. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) All Rights Reserved. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Please use any other ticket resale company this one doesn't care about their customers. This is the only way to get a cash or credit award under the Settlement. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. It promises a full money back refund in the case of a canceled event. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . You must contact the StubHub is an eBay company that began selling and reselling event tickets in 2000. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Yes I have two events canceled from Covid that I did not get a refund. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to The case is based on an NHL game that was canceled because of a strike. I am appalled at their lack of customer service and straight out thievery. Punk Rock Bowling and Music Festival Tickets - StubHub According to the filing, McMillan purchased two tickets to an NHL game in early March. Our content is intended to be used for general information purposes only. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Read the complaint here: StubHub Refund Class Action Complaint TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Previously, she represented workers and retirees at a national employment law firm. I bought my tickets under a much different safety expectation. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . BOSTON . Let us know in the comments! 2023 The Hollywood Reporter, LLC. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . Some StubHub Customers Getting Cash Refunds | PYMNTS.com | According to the complaint, such was the case until the coronavirus pandemic became the new reality. I purchased tickets via StubHub for a concert 3 months in advance. StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News StubHub Told Claims Will Stay in Court in COVID-19 Refund Litigation Home | StubHub Settlement A California state court authorized the notice. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. He was offered a coupon that was worth 120% of the original price. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. McMillan lawyer Nick Coulson echoed the sentiment.