While traveling with it, it is even more important to comply with its other policies like the WestJet baggage policy. That way youll find out your preliminary eligibility and the size of the compensation. Local countries laws mandate the actual statute of limitations and that period is country specific. Caution: When the trip is canceled, you can seek your money back. WestJet said it is reaching out to impacted travellers via email about re-accommodation options. Exclusions: WestJet delayed flight compensation will not be enforceable in case ofextraordinary circumstances. These features are available to a visitor at any time. According toEC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a WestJet delayed flight compensation claim form to receive up to600as a flight refund. However, not airlines strictly comply with such regulations and it is quite common for WestJet to take up to 3 months to process claims. If you require urgent medical assistance during a tarmac delay, we will take all reasonable steps to facilitate access to medical assistance. Flight is departing no more than one hour later than the original flight. You can request the basic revocations or else go for WestJet vacations cancellation. WestJet will contact those people it deems eligible for refunds as of November 2, 2020, but it is taking a phased approach, starting with flights cancelled in From the features, you will have to pick the Cancel a Booking tab. What to do when your WestJet flight is cancelled? To review your whole reservation, you can hit the Search button. In compliance with the criteria of rules, this policy can be applied to flights that are bought straight from the carrier via the main site. Kindly, open your browser and navigate to the air operators site . According to the WestJet vacations cancellation policy 24 hours, the complete cost of the package, or money paid, can be reimbursed. Distance Compensation: All flights under 1,500 km Up to 250 per person, WestJet Internal flights over 1,500 km Up to 400 per person, Non-internal EU flights between 1,500 - 3,500 km Up to 400 per person, WestJet international flights over 3,500 km Up to 600 per person. Flexibility matters. It can be probable that some technical faults may occur in the aircraft. Please note - agents can only help with options provided in the email. Based on the WestJet cancellation policy, they can reserve seats on another plane. If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES, we recommend that you contact them, as you may not receive direct communications from WestJet, or you may receive modified version of these communications. On July 6, the airline updated its website to clarify that customers can collect a refund for a flight where WestJet changed the itinerary by more than 90 minutes or On holiday packages, the revocations should be made 25/twenty-five days or more prior to the departing date. I got a text from Gotogate the agent that booked my flight indicating that my flight was cancelled from Toronto to London Gatwick with no explanation. You will have to provide your Last Name and Reservation Code. Then look up your reservation. Planisnot applicable to group bookings, Sandals, Beaches and Grand Pineapple BeachResorts, The Planis not applicable toUKandEuropean destinations, In the event of a cancellation, WestJet dollarsissuedcan only be applied towardsa new vacation package after a15-day waiting period. In the event you need a copy for your records we encourage you to take a screenshot or a photo on your mobile device before clicking Submit. The Canadian carrier cannot provide any money back on the basic tickets. If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES, WestJet will notify them directly of all changes and they will be responsible for providing you updates. WestJet Airlines is cancelling about 68 flights a day as it faces a shortage of crews amid the global outbreak of the Omicron variant of COVID-19. There can be numerous service costs for the vacations cancellation. Or else, before the initial hotel consultation on the land reservation, this can be done. Flight is departing 16 to 30 minutes prior than the original flight. A plane can stay on the tarmac for up to 45 additional minutes, if it is likely that it will take off within that period and we are able to continue providing the same Tarmac Delay Services, when feasible. The travelers who wish to reverse their bookings within two hours of the departure can be unable to do so. We'll redirect you to the home page of the country/region site you choose. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. Can I get a refund? Sometimes a travel advisory in a destination will interrupt your travel plans. You can use the carriers main site to revoke your plane ticket. For safety and security purposes, the ticket has to be canceled. A majority of the reservations can be reversed within twenty-four/24 hours after making them. The following are some of the other possible causes for the action: Caution: When this cancellation policy is not followed, the airline based in Calgary may reserve the right to offer a substitute or revoke your flight. Let us assess your compensation for you. If the plane returns to the gate for disembarking because of a tarmac delay, disembarking priority will be available to passengers with disabilities and their support person, service animal or emotional support animal, if any, upon request and when feasible. We are unable to submit your information. flight At the last minute, baggage issues may arise. Prices will be updated at least every two hours. Depending on the length of your flight, be prepared to receive up to 250 per person for flights under 1,500 km; 400 per person for EU flights over 1,500 km and between 1,500-3,500 km internationally; or 600 (520) when you take a long haul international trip exceeding 3,500 km in distance. So we were stuck on the plane for a total of 12 hours. If youre travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. You can select the Cancel a Booking feature and move further by following the displayed instructions. Although not under WestJet control but necessary for safety: For the safety of the visitors, the operator provides the closest applicable flight. In addition to the offline method, one can visit the airport personally and cancel the flight. WestJet offering full refund cancellations for upcoming flights But in addition, if your flight was canceled less Finally, a message may be sent to your email address to confirm this cancellation. Prices will be updated at least every two hours. Since the cost can be higher due to group bookings, this feature can be much needed. WestJet cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost. A passenger may have to cancel a flight due to passport complications, traffic issues, and other similar reasons. If you have confirmed travel between now and Dec. 26 Once you pay a service fee, the staff will proceed with the WestJet flight cancellation process. Also, if you were notified about the flight cancellationless than 14 daysbefore your date of departure, you may be able to receiveup to 600 per person in compensation. WestJet on the next available WestJet or WestJet Encore flight or on a flight operated by a non-WestJet airline, if the next available flight is travelling on a reasonable air route from the airport at which you are located to your original destination and departs within nine (9) hours of the originally scheduled departure time, if a reservation cannot be confirmed as in the point above, we will provide a confirmed reservation for a flight operated by any airline travelling on any reasonable air route from the airport at which you are located to your original destination that departs within 48 hours of the originally scheduled departure time. If WestJet attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. We'll redirect you to the home page of the country/region site you choose. Do so by hitting on the Cancel Flight tab. How to claim Flight Delay Compensation with WestJet? From unexpected maintenance to winter storms, flights are delayed or cancelled for many reasons. Regulations allow you to receive both:a cancellation refundandcompensation. Are you due compensation? Add your details in the given blanks. Seasonal start and end dates apply and are indicated in the booking flow. WestJet to provide refunds, not just credits, for flights cancelled due to pandemic Bell responded that WestJet had determined the four customers did indeed Thank you for contacting us with your APPR concern. Refunds to original form of payment could only be processed to the form of payment used to make the original reservation. Refund request form | WestJet official site We'll redirect you to the home page of the country/region site you choose. Sue Andrews and Jim Scott of Mississauga, Ont., are still waiting to hear if they qualify for a refund after their $7,000 vacation package to Cancun was cancelled by To receive an up-to-date email confirmation, please, by the departure and arrival screens located throughout airport terminals, where feasible, updates provided every 30 minutes until a new departure time is set or whenever new information is available, announcements every 30 minutes (when safe for our pilots to do so). By calling this number, you will be connected with the staff of the operator. Once a call has been picked up, you can share your query regarding the WestJet cancellations. Seats at these fares are limited and may not be available on all flights. When you receive a lower class as compared to your actual flight, you will be given a refund of the remaining portion. Or else, you may be offered a conveyance to a nearby airport and a secured trip by another airline. Once we receive the compensation, we will transfer the money to you, minus our fee. Given that delays may arise for a full night, you may be given certain stay accommodation facilities. When identified issues cause unscheduled maintenance on the aircraft causing the flight to be delayed and/or cancelled. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. Revocations made more than 25 days prior to the departure can be charged a $250 CAD per passenger. WestJet Flight Cancellation by Authorities, https://www.westjet.com/en-ca/contact/requests/covid-refund-form, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World, Flights connecting Canada as well as all locations (Excluding Europe), Among all the places and Canada (Excluding Europe). Sometimes, a person changes plans and does not want to continue the journey. WebIf WestJet cancels the flight, they must refund the price of ticket to passengers. Computer faults may occur from time to time. It can be induced by a number of factors. Hence, you can employ the reversal method as per your comfort and avail of facilities to make your experience better. Try our online self-serve tools and skip the wait. What is the Time Limit for Compensation Claims? A WestJet Rewards ID was required to proceed. Further, he/she may check the eligibility of reversing the ticket. However, when it comes to reversal, there are specific guidelines that should be observed. These limitations may be indicated when a passenger has booked her or his ticket. In the case of foreign reservations, the visitors can choose the online method, under the cancellation policy of WestJet. This will be a face-to-face meeting. Please fill out the form below once for each individual traveller per direction of travel. Generally, schedule changes are made because of adjustments to air traffic routes, airport requests, construction at airport facilities, security constraints, market forces, partner airline schedules and so on. The first step is to visit the link given below: By opening the link and scrolling down the page, you should get the form. If the new fare is less, the refund guidelines forfare typesapply. Only applicable to new bookings madeafterAugust4, 2020, for travelafterAugust5, 2020 to destinations in Mexico and the Caribbean. For the comfort of travelers, the WestJet 24 hours cancellation feature has been created. When a delay is caused by wait times with customs and immigration. It can leave within nine hours of the actual planned time, owing to the WestJet cancel policy. This Canadian airline may provide an upcoming accessible flight. Beyond the risk-free period, there may be a reversal charge as well as any price difference that has to be paid. When flight crew is coming from a delayed flight that was outside of the airline's control. Death of the guest booked to travel with WestJet. After this one-time change is made, Basic fare bookings may be ineligible for further change or cancellations as per, Offer is subject to change without notice, The Travel Protection Plan fee is non-refundable, The Travel Protection Plan fee is not required for infants under 2. In case the desk is not available, you will have enough time to cancel your booking in other ways. You will have to enter your details asked in the form. WestJet Q&A: Refunds, hold times, flight cancellations and more Prices will be updated at least every two hours. If the alternative travel arrangements do not meet your needs, WestJet will refund the unused portion of the ticket. In the end, wait for the procedure to complete. On the official site, one can check for more regulations. We sincerely apologize to guests who were impacted by cancellations and delays resulting from severe winter weather across Canada. Such events are typically calledextraordinary circumstancesand in such cases, you are not entitled to a WestJet missed flight refund. There may be cancellation costs charged by the hotels and other vendors. This short extension is to ensure that the plane can take off if there is a reasonable prospect of this occurring so that you can reach your final destination without the inconvenience of further delay or a flight cancellation. Please, if a reservation cannot be confirmed as in the point above, we will provide transportation to another airport that is within a reasonable distance from the airport at which you are located and a confirmed reservation for a flight that is operated by another airline on any reasonable air route from that other airport to your original destination, One (1) schedule change email will be sent 90 days prior to departure. If WestJet cancels your flight toextraordinary circumstances(such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available. WestJet COVID-19 air refund policy Updated September 29, 2022 In this guide, you will find details on the WestJet AIR refund policy for WestJet-initiated schedule Prices will be updated at least every two hours. There may be no refund from the WestJet carrier. The flight may travel within forty-four hours of the initial time of departure. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly. a restricted item made it past the security checkpoint). If the new fare is less, the difference will be returned as a, For changes or cancellations within 24 hours of travel, standard. In certain instances, passengers may experience issues with the canceled flight. The time to book your getaway is now with our new travel ready tips. The Calgary-based carrier will require a significant time period to process it. The reversal fees are assessed by each person and in every direction. Caution: At times, the ticket desk can be unavailable due to many reasons. If you are denied boarding, your flight is delayed or cancelled for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under theAir Passenger Protection Regulations. Seasonal start and end dates apply and are indicated in the booking flow. Further, you will be asked to provide some information like your full name, ticket number, etc. These guidelines do not limit or reduce your right to claim damages, if any, under the applicable convention or under the law. 90 mins later the flight got cancelled altogether and re-scheduled for the same time the following day. More so they did not clarify refunds and until date I have not received any refund and rather left stranded in Toronto with no alternative flights offered. We understand the importance of holiday travel and the frustration and disappointment this caused. These may include Reservation Information, Required Information, as well as Account Information. When a flyer has a booking with a vacation or an airline holiday group, she/he should approach the agent of WestJet who has allocated this booking. Meals: in the unlikely event meal vouchers mentioned above are not available during your controllable delay, we will reimburse you to a maximum of $45 CAD per day/per guest. This article has been reviewed by a licensed lawyer, Delayed or canceled flight with WestJet Airlines? Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. When there are delays due to ground handling or services (e.g. Disrupted flight? How many hours for flight delay to be eligible for WestJet compensation? Youll get a refund according to the guidelines for the original fare bundle. WebCan I get a refund and compensation if my Westjet flight was canceled due to coronavirus? Protect your travel plans when you book vacation packages or land-only bookings to destinations inMexico, the Caribbean, Canada, and the United States. Some of common WestJet Cancellation Policy FAQs:-. All rights reserved. They can also result in the reservation being canceled. By understanding these and several other circumstances, the flight cancellation policy assists the flyers to travel with WestJet as they prefer. This will be done after subtracting the fees if any. Iftheres acurrenttravel advisoryforyourdestinationonyour tripdates, you have options. If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to $670 (600) in compensationCheck Your Flight. Attach your letter here, Maximum upload file size: 2MB (JPG, GIF, PNG, PDF, XLS). This will help in finding whether or not the ticket is refundable. If you are no longer at your original airport of departure and your travel no longer serves a purpose because of the delay, WestJet will refund the ticket and provide a confirmed reservation for a flight that is to your original departure airport and accommodates your travel needs. Your WestJet flight can be delayed or cancelled for reasons within our control. A flight compensation and a refund are two different things. Did this answer your question? Flight is departing more than 3 hours later on the same day. It only takes minutes to finish it! These are mentioned below for a better understanding of the flyer: Exclusion of Beaches, Grand Pineapple, and Sandals Resorts: For all Grand Pineapple, Beaches, and Sandals Resorts: Caution: The packages worth may be returned in the WestJet dollar. It may include any selection of seats, luggage fees, or refundable fees too. Common questions: Compensation Claims and Refunds. Flight interruptions and passenger rights. The browser you are using is not supported. Types ofticket refunds: A full refund must be in cash or credit. Also, collect receipts for any additional expenses for reimbursement later. Do you want to know more how to claim compensation from WestJet and what to do in such cases? Death of an immediate family member or travel companion. This excludes the ticket revocation from and to Europe, where the fees are imposed for each transaction and for every person. WebMake a WestJet service request Exceptional circumstances refund request Refund requests for exceptional circumstances You may request a refund of your itinerary if you We here at AirAdvisor make claiming compensation easy. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. One of our agents will respond within 30 days. if a reservation cannot be confirmed as in the point above, we will provide transportation to another airport that is within a reasonable distance from the airport at which you are located and a confirmed reservation for a flight that is operated by another airline on any reasonable air route from that other airport to your original destination. Change your travel dates toand/orfromthesame destination. Please read the below-given points regarding the vacation reversal fees: When the cancellation gets over, the WestJet cancel refund policy makes it clear that an amount will get refunded. So we had to stay in our seats for 4+ hours until the flight departed. Seats at these fares are limited and may not be available on all flights. Figuring out how much you are owed for a disrupted flight can be complicated. Try our online self-serve tools and skip the wait. Seats at these fares are limited and may not be available on all flights. It may result in a 50% forfeiture of the value paid. Submit expenses from a disrupted flight. This feature is available on the majority of non-refundable as well as refundable tickets. Next, you will have the option of Submit. You can also review ourdomestic tariff, specifically rule 90: Schedule Irregularities. Prices may not reflect real-time pricing or availability. Prices may not reflect real-time pricing or availability. An airport employees strike is beyond anyone's control. You may request a refund of your itinerary if you experience one of the following: If your documentation is not written in English, French or Spanish, the document must be translated to one of these three languages. Even when a flyer has planned ahead of time before booking a flight, a trip may have to be revoked for a variety of reasons. WestJet. WestJet cancels dozens of flights Below are the points the tourist should know regarding reimbursement from the air carrier: In Brief,The WestJet cancellation policy can help visitors who need to reverse their plans quickly. Prices may not reflect real-time pricing or availability. Westjet Airlines is one of the most popular air carriers in the Southwest States. Try our online self-serve tools and skip the wait. You can check if your flight is eligible for compensation via AirAdvisor website in under 3 minutes. *Please note, if you are submitting this request, all persons on the same itinerary will be cancelled. Seasonal start and end dates apply and are indicated in the booking flow. Flight is departing 1 to 3 hours later on the same day. All rights reserved. ** reasons provided on your day of travel are based on information available at the time of disclosure and are subject to change. According to the WestJet cancellation policy, a flyer can revoke his/her booking online. Post providing the details, you will be asked for the fees if any. The Homestretch 9:30 WestJet passengers board a bus to Regina. Refer to your booking confirmation email to confirm the details on your booking. WestJet passenger given bus ticket to another province after flight cancellation. If your WestJet flight is delayed for three (3) hours or more, or cancelled due to reasons outside of our control, we will: A delay or cancellation that directly results from an earlier uncontrollable delay or cancellation is also considered to be an uncontrollable delay or cancellation when WestJet has taken all reasonable measures to lessen the impact of the earlier delay or cancellation. Furthermore, you will have to follow all the steps mentioned on the display. In the event there are multiple flights on a single direction of travel, only one form is required for that direction, Third party companies are required to provide a letter of authorization to submit on behalf of a guest. Hit on it. This is, again, possible within the initial twenty-four hours. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. How much compensation for WestJet delayed flight can you get? Enter guest name exactly as it appears on the booking. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. The cancellation should be made forty-five days or longer before you depart. If your WestJet flight is delayed for three (3) hours or more, or cancelled due to reasons within our control, we will: If you are informed 14 days or less before the departure time shown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed, compensation will be provided as follows, if you file a request for compensation within 1 year from the day on which the flight delay occurred: If you are informed14 days or less before the departure timeshown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed and your ticket is refunded, we will compensate you in the amount of $400.00, if compensation is requested by you. For further detailed information please see rule 90: Schedule Irregularities of ourdomestic tariff. For WestJet flight cancellation, go to the main website of the air operator. Your form has been received.