The email may have been filtered by a spam filter. Ticketek routinely mismanages ticket processing which should be simple. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. 3 0 obj There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once How do I update my credit or debit card details once they have been saved? If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. At this time Ticketek NZ cannot post tickets overseas. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded The obstruction varies in different venues. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. 3- 12 - Junior Ticket. You are required to present your credit/debit card and photo I.D. No, only Mobile Tickets can be added into your Passbook. If you arrive late, you may not be admitted until a suitable break in the event. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. PDF Official Stray Kids Collector Ticket FAQ For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. General Terms and Conditions Where can I find my AFL Membership number? So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Group Bookings are available for selected events and are subject to availability. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. If magnified, the display may be blurry. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Can held seats be purchased through any other channels? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. FAQ allblacks.com We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia You are responsible for knowing the contact details of all attendees in your group. Set up your My Ticketek account, or check the details in your existing account. My AFL Membership card has not yet arrived, what should I do? Invitee B starts purchasing two seats from hold. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Ticketek will use reasonable efforts to notify you of such action. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? I've sent an invitation but some or all of my friends did not receive their emails. No, we cannot refund the additional charge for the Refundable tickets. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am The app is built for the iPhone, although it will run on an iPad at iPhone resolution. 13+ - Adult Ticket. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Who can book a family and concession ticket? - Ticketek Australia Find out more about. Where do I redeem my Ticketek Gift Voucher? If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. How many tickets can be delivered by Mobile Ticket delivery? Can I delete the details of my saved credit or debit card? The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. endobj We will be in contact with you within two business days of receipt of this information. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. How do I purchase a Ticketek Gift Voucher? Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Invitee A starts purchasing two seats from hold. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Change My Location An administration fee of $10 will be charged. All members will have access to buy at the same time. My tickets have not arrived after a reasonable amount of time, what do I do? They will be assigned the next two seats along (next to Invitee A). Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. iPad, tablet PC, laptop) to gain entry to an event? Where do I select Mobile Ticket delivery? This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Can I change to Refundable tickets after I've bought my tickets? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Replacement cards cost $10. Print this PDF as this will be your access to the event. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. The email account that the message has been sent to is closed. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. When will I receive my club of support merchandise pack? There are over 20 circumstances you may request a refund. This allows the Friend Spotter feature to link your seat location with your Facebook friends. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. You will need to provide some form of ID so that the staff can access your Ticketek account details. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. Your barcode will be on the first page that opens (the homepage). Group discounts may be offered but do not apply to all events. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. What are the different types of Ticketek Gift Vouchers? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. You can log in with your email address and password to access member only content. If an event is cancelled or postponed you will need to contact Ticketek for a refund. No, Ticketek Gift Vouchers are not reloadable. If there is no connectivity at the venue, can Passbook tickets still be accessed? to collect tickets. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Limitations on number of tickets purchased. No, there will not be a priority system in place for AFL Members dining in 2023. Can event notifications and location services be turned off from the Ticketek app? Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia How do I request a refund if I have purchased Refundable tickets? Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. If you purchased online or through our call centre please contact Customer Service for further assistance. We liaise closely with event organisers on matters related to ticket scalping. Am I able to 'top up' my Ticketek Voucher with more credit? How can I get Ticketek to sell tickets to my event? Their barcode will then be on their homepage. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Wu-Tang Clan & Nas tickets | Tours and Events | Ticketek Australia If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. How do I subscribe to receive My Ticketek emails and/or SMS? Don't worry! For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Can I sell Child/Junior or Concession tickets on Ticketek Marketplace Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Your barcode number can also be found via your online account here. Ticketek Online Terms of Use and Privacy Policy. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Please refer to Ticketek's. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. If I received an invite, does Ticketek store my contact details? You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. All venues have seating options available for patrons in wheelchairs or who require assistance. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Held seats are sold on a first-in basis. I would still like my tickets mailed to me at my overseas address, is this possible? Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Discover New Events. Upload your ticket. You will receive an Order Confirmation via email immediately. There are no guarantees. If you have an issue with tickets purchased through an unofficial agency please return to the point . In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . Enter the required information in the fields provided. How do I check the balance of my Gift Voucher? I am traveling the country and have a New Zealand address but my billing address is overseas. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. We sell tickets on a "next best available" seating system. Ticketek Australia Questions | ProductReview.com.au The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family FAQs | NZC SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Going to an event with a social club, company, school, family or friends? We do not send tickets to PO Boxes or business addresses. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Member Ticket Redemption Information | Adelaide Football Club For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. What happens if my phone is out of battery or my network coverage is low when I get to the venue?