279 Viverra. Customer service is simply poor. There is high turnover with their reception staff and they have terrible customer service. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. So when it"s important for them to sell you, there is a person to speak with. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Welcome. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Find out how we combat fake reviews. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. No refund/credit if less than 10 days. The company left an official comment on this complaint. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Just terrible management at Regus. We call this the "Veeto Demand" period. you pay $100 for membership for your first five months. Hi Cami, Im sorry that you feel this way. If you don't reply to that email you get locked into a contract. Assistant Global Customer Service at Regus. It is IMPOSSIBLE to get them to stop charging. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Please email me at lorraine.brule@regus.com with your company name and details. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. I can see those individual prices, but can you expand on how you would join DragonPass for free? Hi Hongxu, I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, I will be taking legal action if this is not returned within 28 days (31/03/2023). Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. I would love the opportunity to help further but havent been able to identify your account. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. * All prices quoted are valid at the time of application, based on 24-month contracts. Besides, the facilities provided by you are also impeccable. I tried a one-month subscription and it has been literally impossible to cancel. Submit a complaint and get your issue resolved. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. Ive been their customers for the past 3 years, paid everything in full. According to the contract terms, the last date of my membership with you is on {the date}. There is absolutely zero opportunity to engage with the corporate infrastructure. DO NOT TRUST THESE FRAUDSTERS Be part of a vibrant coworking community with dedicated desk or hot desking options. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. Once they sell you something that will be the end of you being treated as a valued customer. 2. Lorraine Brule As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. They are scammers, and incredibly dishonest. I await their reply. Best, Lorraine Brule Global Customer Service at Regus You should receive your refund within 30 days after your end date. This place are the worst of the worst. Zero customer service, particularly regarding billing. I have been transferred to a new location. Furthermore, it's our goal to make this an efficient yet very simple process. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. I would love the opportunity to help further but havent been able to identify your account. We have been complaining for almost 2 months about a heating issue at our office since we moved in. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Regus membership gives you access to workspace in thousands of locations around the world. Please remember that the retainer is refundable at the end of your agreement. Do not do business with this company. This will remove that member from your roster and credit the membership back to your account. If you need further support, please feel free to contact our team member who is in touch with you. Neither document indicates that there is no opportunity to terminate for an entire year. Do not use this scam company at all costs How many days access a month do I get with my membership? Your days must be used within the month they are allocated. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. Any that you do not require can be opted out through your online account. It was a nice experience with the club. thank you. Your termination will be automatically confirmed by email. Thank you, Platinum Plus costs about $300 more, but it really wasn't clear why. 1. Prior to any renewal, our customers receive courtesy email reminders. Unfortunately, on this occasion we were unable to provide it and for this we apologise. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. Find workspace. its auto renewed. They will email you a confirmation of termination and then charge you again. please give me my refund. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Our dedicated teams work hard to help all customers but I can also help you have this resolved. I hope youll continue to serve more and more people and make their life happy and prosperous. You can also choose a coworking or office membership for 5,10, or unlimited days a month. They charged us for three months after we cancelled in August. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Assistant Global Customer Service at Regus. I refused to pay for a service that their system just added to my account until this issue was resolved. I would like you to please confirm the receipt of the letter and the cancellation. Though I discontinued using the office after 11/30/21, I have paid for December. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. We use cookies to improve your experience and deliver personalised content. Questions and answers about starting, owning, and growing a small business only. Blue membership is free and includes only the discounts. Make it brief, not elaborate. . My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. How To Write a Cancellation Letter for Membership? You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Here are 8 tips for writing great reviews. Pricing and eligibility depends on the lounge operator. Yes DragonPass also sells lounge entry direct without the need for a membership. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. This company has the worst customer service I have ever experience in my life. The complaint has been investigated and resolved to the customers satisfaction. How do you update your credit card details? So, I would like to request you to cancel my membership with you kindly. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Regus does not communicate with customers via telephone. They charge an excessive retainer fee. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Find another option. Then get in touch with our team to make your next move. I have been renting an office space at Regus in Kings Hill for over 12m now. Our team is ready to answer your questions. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. They are thieves and scammers! I had expected to be required to pay for 3 months through 2/28/22. Were clear about this from day one. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Absolutely unacceptable behavior. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Interested in a product or service at this location? Case reference number: C-6953809-Z0V3 The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Assistant Global Customer Service at Regus. Once a class has ended, no changes can be made . In the next paragraph, you should ask the authority for confirmation of cancellation. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. After being in my new office they are increasing rent by 8.7%. Best regards,Michelle SpireAssistant Global Customer Service at Regus. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Does anyone know how to get the GBP payment back? Share your photos and videos with others to prove the truth of your words. I am surprised that youre now challenging this known process. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Access thousands of business lounges across the world simply turn up and get to work. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . If you sign up on monthly then it should remain on a monthly plan. My membership number is XXX-0000-11111-0000. Only pay for the services you need and access workspaces when required. Using Solstice Conference to link video call to the equipment in a meeting room. but when u need support / CS to talk and solve ur problems its literally non existant. Same here. Best regards, I checked my email and didn't see any confirmation emails from Regus. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. If we . I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Fully equipped spaces for gatherings of any size. And that`s not the case. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I highly recommend Regus for your professional work. Your language and other settings can be amended through your online account i. E., myregus.com. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Wow, Hi Jane, We moved in to a Regus office in JAN 2022 and moved out JAN 2023. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Kind regards, They still continue to send invoices with no one responsible to be there to answer. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. It shows 16 British Pounds per top-up for me. Hi Jody, They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Not only they refuse to return my deposits they also threaten me with lawsuit It was a nice experience with the club. I wish you all the best for all your future endeavors. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Please note that depending on your email provider it may take a few minutes . Our invoices are payable no later than on the 15th day of the month. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Call us Buy now No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. It is also worth checking that our emails are not landing in your spam folder. Can't believe these thieves are still in business/. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Otherwise, Preferential is better for those who visit 8-13 lounges a year. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Create an account to follow your favorite communities and start taking part in conversations. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Who has the free mental bandwidth to keep track? Great discounts. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. It goes against our guidelines to offer incentives for reviews. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Turned up at 450 Bath Road, Heathrow. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Termination or breach of the contract prior to the Sandra Melody {Contact Details}. The quality of Regus office space is good and available services/appliances were reliable. Compare them below and choose the right one for your business. Yes, we do get it back, however for a small business this is substantial amount. Let me assure you that we most certainly do not hate our customers. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office.