You can browse through all 1 job Mosaic Brands Ltd has to offer. Item was received as requested , the only regret I have is not being able to order and pick it up at the store.For some reason it has to come from Eastern States.I thought I was ordering locally from WA. One item was not available and l was sent just one item. Defective 3rd party products are flogged in stores - example, we have over 5 defective vacuum cleaners returned by our in store customers, thats how bad their sourcing decisions are, cant even get good quality products. "Throughout the COVID-19 pandemic, Mosaic Brands acted proactively to protect our customers and team in being the first national retailer to close its store network nationally and publicly supporting government-related health orders.". AmazonBuyer-Seller Messaging Servicewill send your question to the seller. Salary was good Certain teams are great Good parties and social events. They are not authored by Glassdoor. Another hand sanitiser sold by Millers, from the brandMiaoyue, was advertised to have 75 per cent alcohol when the ACCC's testing showed 58 per cent. CHOICE has heard from many customers yet to receive the product. 2: Mosaic Brands Employee Reviews Review this company Job Title All Location Australia 2 reviews Ratings by category 2.5 Work-Life Balance 2.5 Pay & Benefits 2.5 Job Security & Advancement 2.5 Management 3.0 Culture Sort by Helpfulness Rating Date Language Showing all 2 reviews Very stressful STORE MANAGER (Former Employee) - NSW - 22 April 2022 "I received Millers' message promoting hand sanitiser and wipes in March. complaint about mosaic brands engaging in misleading and deceptive advertising, Enter a valid email address (e.g. "(I got) automatic replies for the one missing shirt saying that they are still looking into (it) you know, going back six weeks now," Mr Lever said. , Having purchased some online items without any prior trouble, this time I needed to return two items which were too big. Mosaic wasn't the only business looking to cash in on the high demand for these products, but its online marketing juggernaut was one of the most visible. From front counter to CEO: how this bank boss made it, The best career advice this CEO was ever given: stay steady, Inside Dubais $2.4b luxury hotel (and its 17 restaurants and bars), Why the worlds best restaurant is taking up residency Down Under, How an old-school SA winery found its hipster groove, Four in every 100 new vehicles sold are Tesla, Crisis forces Taronga Zoo to turn to Rich Listers for $40m goal, Robert Guy, Vesna Poljak, Sarah Turner, Luke Housego and Tom Richardson. Mosaic Brands is a Small-sized Seller on Amazon's North America Marketplaces under thebrands of. Mosaic Brands notes that it will have pro forma cash of approximately $88.1 million post completion of the offers. One current Mosaic Brands employee (whom we'll call Alex) told CHOICE that events behind the scenes at Mosaic as the COVID-19 lockdown took effect were nothing to be proud of. For enquiries about Mosaic Brand Ltd. Luka Softa: Noni B Limited Ground Floor, 61 Dunning Avenue Rosebery NSW 2018 Ph: (02) 8577 7777 Email: Luka.Softa@mosaicbrandsltd.com.au. Thank you for the suggestion. But things haven't been so fabulous for many Mosaic Brands' customers during the COVID-19 crisis. I have been given an absolute runaround by Mosaic (NoniB) and Ezibuy as it was pointed out that my invoice - after payment and confirmation - indicated these items could not be refunded. Also on 18 May, Barbara told us, "I purchased hand gel through Katie's, thinking it was a reputable company. They shrank by 3 inches. I work here, and I wouldnt even buy online. Leverage AI-powered technology to deliver shoppable content that sells. Share. It was an exciting time for Michelle to join as Customer Insights Manager and her experience has been constantly . Janelle Maybury bought a dress online with Autograph. That was the only way they were ever refunding my money. Mosaic Brands was hit hard by the bushfire crisis, followed by the Covid-19 pandemic. Approx. Our brands include Millers, Rockmans, Noni B, Rivers, Katies, Autograph, W. Lane, Crossroads and Beme. Unrealistic expectations. HU-987881026. They changed the promotions yesterday, and they changed them again today, they dont stand by their own product, thats part of this business culture. "The Group then quickly took corrective action against the supplier regarding this matter. Mosaic (Current Employee) - Delaware - January 3, 2023 I have worked at Mosaic for the past 3 years. After a number of acquisitions in recent years, it now boasts an impressive array of fashion outlets, including Millers, W.Lane, Noni B, Rivers, Katies, Autograph, Rockmans, Crossroads and Beme. Then last year the fashion retail group copped a $630,000 fine from the ACCC, accused of false or misleading ads for masks that weren't certified and hand sanitisers that only had 17 per cent alcohol in them. That was on 19 March 2020 and I still haven't received it. Everyday Aussies go head-to-head against 'nightmare' bureaucracy. Following a CHOICE complaint lodged with the ACCC in March last year, the fashion retail group Mosaic Brands has had to pay $630,000 in fines issued by the regulator for promoting pandemic-related 'Health Essential Products' that would have offered little protection against COVID-19. The ACCC said the company hadsigned a court-enforceable undertaking agreeing to refund customers under a redress program. For the chosen order, select "Problem with Order" and choose the appropriate Problem, then "Contact Seller". Mosaic Brands released a statement to the ABC, saying it unreservedly apologises to the affected customers. Glassdoor has 91 Mosaic Brands reviews submitted anonymously by Mosaic Brands employees. t out that their returns policy does not state that. This is an area where new conveniences are constantly being added. I purchased goods in December, and tried to go online to check what I had purchased - locked out! The company's filing status is listed as Active and its File Number is 2326655. Email *. Highly unethical. Toxic working culture (You never know when you are ending your shift, and you feel pressured to work extra hours without extra pay) Poor brand awareness strategies. ", And: "One very unhappy and out of pocket customer of Millers. In February the grandfather said his order took weeks to arrive and there was a shirt missing. . You canclick herefor more order help information if you still have questions about this. Filed: April 3, 2015 Distributorship services in the field of food products Owned by: Mosaic Brands of New York, LLC Serial Number: 86587169. Emails are useless as well. Direction at times. Unfortunately, some of the regional team leaders are VERY unorganized. Business has announced it is now subject to a payroll audit. Please check your credit bill to recall if the order was placed from a website store or Amazon. I sent a message to their Facebook page. Very please with the variety. More Ticketek customers speak out over long refund waits. Then last year the fashion retail group copped a $630,000 fine from the ACCC, accused of false or misleading ads for masks that weren't certified and hand sanitisers that only had 17 per cent alcohol in them. You can't lodge a Google review and they won't respond to any communication. In 2020, Mosaic Brands was one of the hardest hit retailers during COVID-19, reporting a more than $200 million loss. They aren't on Twitter. Having problems? The ACCC said Mosaic Brands also sold Velcare-branded hand sanitiser products on websites advertising them as WHO-approved, when they were not. name@example.com), Coronavirus and price gouging let's put a stop to it, Mosaic Brands aggressively marketed hand sanitisers during the COVID-19 lockdown, playing on fears of product shortages, CHOICE has heard from many customers yet to receive the product, When customers have tried to contact Mosaic to check on their shipments, they've been greeted with silence. Mosaic agrees with and accepts the ACCC ruling. You can't lodge a Google review and they won't respond to any communication. Read employee reviews and ratings on Glassdoor to decide if Mosaic Brands is right for you. 02-14 11:33. All Rights reserved, Storus SuperHorn Breath Powered Horn Noise Maker for Safety, Boatin | 350 Reviews Analyzed 89% Sales Share, Mia Mirror 10x/1x Magnification, Double-Sided Folding Vanity Mirror | 41 Reviews Analyzed 10% Sales Share, Storus SuperHorn Replacement Membranes for Loudest Breath Powered H | 1 Review Analyzed 0% Sales Share, Smart Multi-Functional Tool, Credit Card Size Bottle Opener, Screw | Analyzed By CherryPicks 0% Sales Share. Oct 28, 2020. In a statement provided toRagtrader,Mosaic Brands said that it has made contact with customers involved in the program. Agreestill waiting on my item from November 2021! Helpful (6) June 2, 2021 Last modified:June 2, 2021. Read more: While Rivers stores appear to be business as usual, the problems online have customers asking the question: Are the Rivers running dry? "It was literally everyone on the database, whether they had opted in or out," Alex says. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I received a credit note from one of their suppliers, who obviously did not have the goods, that is all I have, because of the fact I could not sign into my account I refused to receive of the other 2 parcels that arrived, and yet they state service other parcels are in transit. Key points: The ACCC alleges one hand sanitiser sold by the company contained just 17pc alcohol, but was advertised as 70pc But dont try to get any money back from them, their bookwork does not work, they can track any outgoing goods but not anything that comes back Appalling customer servise. Various brands, opportunities to work across brands. Then visitamazon.comand contact the seller after placing an order with them: 4 Steps To track your package sold by Mosaic Brands: On the Order Tracking Page for your package tracking information. Here's how likely you are to get it more than once, Charting the COVID-19 spread: Australia passes 10,000 coronavirus deaths, Chinese migrants walked a gruelling 500km to Victoria's goldfields in the 19th century. "The company is a disaster zone for unhappy customers!". This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Why is Mosaic brands (Noni B, Autograph, BeMe, Crossroads, Katies, Millers, Rivers, Rockmans and W.Lane) still in business with all these appalling reviews? Note:Items can be returnedwithin 30 daysif they are defective, damaged, or the wrong product. The sharemarket finished at a fresh 11-month high as Afterpay and Zip paced a rally in buy now, pay later stocks. Noni B is on the hunt for a Store Manager who has a passion for fashion retail and is dedicated to giving our customers the best experience! I've learnt so much in my 2 years at the company and am really grateful to be given the opportunity to progress and take ownership of new initiatives that can deliver change. Mosaic Brands Ltd. 13d ago. Start Here Shopping Guides Reviews Thoughts Services Vegan Brand Directory Luxury Vegan Lifestyle The ASX-listed Mosaic Brands has admitted making false or misleading claims about hand sanitiser and face mask products. Good quality tops and pants. 'Please confirm what Muslim refers to': Why Ali's birthday payment for his nephew was flagged by his bank, These engineers break their silenceafterdecade of criticism overBrisbane2011 flood handling, Sherpa are world famous for their work, which is synonymous with their name. Thousands of people have reported coronavirus scams. To share your thoughts or ask a question, visit the CHOICE Community forum. CC was charged immediately.After 5 days of no communication, I emailed and was told to wait until at least 10 days had passed.After 10 days, emailed and was advised a couple of days later that their warehouse was out of stock.I questioned whether this was true and why it took so long to work out that they had no stock.Got another response back saying that the supplier was out of stock.Which is another lie because I ordered one from their supplier yesterday and it has already been shipped.Still waiting for my refund. Workload, Lack of Structure and. How sad when Ezibuy sold out to the NoniB group. ", On the Rivers Australia Facebook page, one review said: "Still waiting on half of my orders!". "My wife contacted the Rivers so-called customer care department, which I think should be renamed customer 'don't care department' because basically they promised things, they're doing things, but nothing happens," Mr Lever said. They sorted out missing items on same day & adviced of them being sent with tracking numbers. Why hasn't the Office of Fair Trading or Australian Consumer Affairs do something about it? I mean they're amazing," Mr Lever said. With this, We could say the Mosaic Brandsprovidesgood value products, Users mostly give them positive ratings, They make a good balance on price and quality, which means they offer quality products with value and convenience to consumers. Retailers are worried about stock shortages because of industrial action delaying container ships heading into the biggest online shopping period and then Christmas. All expressed their dismay at not receiving the products they had bought at the company's urging. In the 201819 financial year, Mosaic's revenue went up 22% to $45.5 million, and it sank a fair chunk of that money into expanding the business. We all need to report this cheating company!! The womenswear retailer returned to profit growth, helped by $83 million in wage subsidies, while former stablemate City Chic thrived as customers shopped online. Send us a tip-offon WhatsApp. Housing policies favour the rich and leave first home buyers high and dry. Owned by: Mosaic Brands of New York, LLC Serial Number: 86013812. If the business gets sold, it will mean an entirely new executive and head office team, and maybe, just maybe, the new team will get it right. Was this review helpful? I could buy the same clothing at markets and other lower end department stores for less. The ACCC alleges the company advertised an Air Clean-brand sanitiser on its Noni B website contained 70 per cent alcohol, when tests showed it only contained 17 per cent alcohol. The ACCC said tens of thousands of hand sanitiser and face mask products were sold on Mosaic Brands' websites. Mosaic Brands seems to have hit the big time as a retailer of women's clothing. Management not willing to refund. The steps are pretty easy to follow. Cleanaway lost 8.5 per cent after CEO Vik Bansal resigned. Some stores couldnt even open due to staff shortage. Mosaic Brands Reviews Updated Feb 8, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 85 of over 90 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 2.2 28 % Recommend to a Friend 26 % Approve of CEO Scott Evans 12 Ratings This rating has improved by 28% over the last 12 months. There is space for new ideas. The company fosters a culture where you can take the lead on new opportunities regardless of which responsibilities officially fall within your remit. . The Business is focused on mass EDMs. of Fair Trading to stop this type of behaviour. Heaps of unhappy customers who havent received orders, or their orders are wrong, they come in the stores looking for remediation. I ordered two items online. Australian retailer Spotlight Group is set to invest $10 million in Mosaic Brands, as part of a $32 million capital raising underway on Wednesday. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. You can find Mosaic Brands business name and address from Mosaic Brands Storefront page on amazon marketplace. Mosaic Brands is the largest speciality fashion retail group in Australia. Mosaic Brands Ltd-MOZ. The investment company could end up controlling more than 60 per cent of the clothing retailer after agreeing to underwrite any shortfall in a $22 million entitlement offer. I have 37 Noni B pieces of clothing in my wardrobe and have been very happy so far.Except for one brown coloured long sleeve top that was a plain colour has now gone mottled.I have only recently bought it in one of those 3 for a certain price deals.I showed it to the lady in the Noni B shop and she said it must be your washing machine.I was very disappointed at her response and now sadly don't feel like buying any more.If all these shops - Rivers, Noni B, Miller's, Crossroads, Rockman's, Ezibuy, Autograph etc etc are all owned by the same business, where do we go to get nice clothes? "We are deeply disappointed that a small number of our customers nationally were sold these items. Neither Mosaic nor any third party has any right, power or authority to enter into any agreement of any kind for or on behalf of, incur any obligation or liability of, or other otherwise bind, the other party. Sign-up to receive the daily email newsletter highlighting our best content. Employees also rated Mosaic Brands 2.0 out of 5 for work life balance, 2.0 for culture and values and 2.5 for career opportunities. satisfaction and recognition of overall store performance with achievable KPI's, Too many promotional changes and too many at one time, Experience, can work any where after working here, Multiple brands "This was also below the minimum 60 per cent alcohol concentration recommended by Australian health authorities.". Dont take my word for it, you just need to look at other review websites. Responding to our story on Mosaic's panic marketing blitz, Alex initially contacted us on 21 March, saying, "I wanted to make you aware that they are also making us call customers every morning, firstly asking them if they are okay as we haven't seen them in a while, but then telling them about promotions we have in store. Mosaic Brands Limited engages in the retail of women's apparel and accessories in Australia and New Zealand. Read customer reviews of Mosaic Tile Outlet here and find out the reactions of previous customers. Only part of Jason Reid's Rivers order showed up. Because we've spoken to a number of customers who are quite upset," I said. Review rating Has pictures/video Is Verified Submitted on ProductReview Incentivised Review Product Quality Return Claim Made Sizing Product Appearance. Helpful (2) May 10, 2021. Most of us felt very uncomfortable with this and many didn't do it. -No respect for your time -Unreasonable workload -overtime expected (they tell you to come in early and leave late) -constant revisions -work you stay back for can get cancelled the next day so you've wasted hours of your life for nothing. They own the only 3 stores in Australia Fair, their goods range from over expensive (you can get them cheaper if you go online - like I am talking a lot of money!) All the while, the brands keep rolling out ads for bargains. They proceeded to say that it was being updated, yet failed to acknowledge that the published one should actually take precedent. So I tried to "talk" to them online about is - "refresh your page" is all I got. Stock images:Getty, unless otherwise stated. Mosaic is among the biggest sales and marketing companies in North America connecting with customers on behalf of our clients for more than 30 years. He's joined a chorus of other customers who have shopped online with a Mosaic Brands label and feel short-changed. The phone calls were never picked up and emails were not answered. Mosaic Brands Limited is listed on . Find out more about, 29% of Mosaic Brands employees would recommend working there to a friend, Get started with your Free Employer Profile, Stressful, micro managers, 60+ hour weeks, Energetic Environment & Opportunity Overload, A real 1 star review, no one pressured me to make a fake 5 star one. I can see from the Millers Facebook page that I am just one of many that have paid money for goods and their orders have not been honoured, On 13 May, Cherie told us, "I ordered and paid upfront for $118 worth of sanitiser from this group.