So, this certainly means you can be at a loss or profit accordingly. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. Specify the number of tickets you want to pay for. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. The Customer support services are open on all days but they have a certain time range they need to be reached out within. That makes it the best option if you want to get tickets before they sell out, but you're not sure you're 100 percent committed to the event yet. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. Re: Can I sell tickets from Ticketmaster non eligible for resale? Unique Ticketnetwork Features 200 percent ticket refund for accepted but undelivered tickets, as well as invalid tickets. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. We do the research and testing so that you don't have to! "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. newsletter. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. They'd inadvertently bought fake tickets. The option of reselling tickets for sold-out shows is available. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. We welcome you to provide your feedback on your experiences with any products that you have experience with. The charges are typically to help vendors invest in and operate in their venues. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. Not every event will include a delivery fee. That price tag will get . The prices and their ranges will depend on every event you have chosen. and our Donald Bosseau, a man from California who had been organizing an outing with his church group of 27 people, said he was shocked by a 17 percent fee added to the cost of each ticket, and had to waste his time going around to everyone and asking if they were okay with the higher price. You can buy tickets online over the website,. Privacy Policy. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. Ticket prices can be cheaper than face value. All rights reserved. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. FanProtect service helps find replacement tickets if something goes amiss. I'm confused. Its supposed to be challenging. As if the way that art challenges us is by testing our abilities to make purchases on a monoliths poorly designed website. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. Anyone know how I can contact customer support for Ticketmaster? Press J to jump to the feed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In case you were thinking if the website allows negotiation, they do not. Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. Ticketmaster on Tuesday called the demand "historically unprecedented." Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. Hidden-fee users were then more likely to go back and search other ticket listings. 3. Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. TM previously allowed transfer (which is why I posted) and now transfer is not available. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. The extra fee increases Ticketmaster's profits. It employs mostly professional independent ticket brokers who undergo a strict vetting and ranking process, so it's fairly reliable, too. On the landing page, you will witness a big white box through which you can start searching for events directly. Sign up for the Danielle is the author of this solution article. The cheapest prices and best locations vary depending on the event, so it always helps to check both. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. Thats just scratching the surface. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Tickets for concerts and sporting events. display: none !important; [2022], Gametime vs Ticketmaster: Which Is Better For You? You will enter your community username and new password and done! Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? Please enter a valid email and try again. Comprehensive event search feature. After the switch, you will enter the email address you use to access the community in order to reset your password. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. Learn More. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Got a confidential news tip? Ability to narrow search parameters with advanced filtering. StubHub will show you a list of available tickets along with the section, row, seat number and price. Ostheimer said no, sorry, he would be using the preselected question cards. Your email address will not be published. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. Why are tickets available on Stubhub but not Ticketmaster? Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. They are ready to solve your doubts Monday to Sunday between 9 AM to 9 PM eastern time zone. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. Not looking for Taylor Swift? 2023 CNBC LLC. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. In most cases, tickets arent issued until 24 hours before the event. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Having an extremely large volume allows them to lower their margins. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. "It's capitalism at its finest, supply and demand. When you sell tickets through the service, there aren't any fees for listing. Id guess brokers who have confidence theyll get tickets. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. Bundle up and save on concerts, live shows,. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Even for the buyer, searching and doing other movements on their website comes without any charges. * Confirm your ticket transfer. Do youtransfer the Ticketmaster tickets to your Wallet on iPhone, and then you can transfer them over to a buyer? The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. I'm in the same boat. Help us improve this article with your feedback. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. A place to discuss and share all matters concerning singer, Lana Del Rey. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. Choose from the events list or search for the event through the search bar you wish to attend. Does anyone know of another way to get ahold of their support? The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. After the switch, you will enter the email address you use to access the community in order to reset your password. Or maybe at least know why all of a sudden I cant transfer tickets. (Management, Entrepreneurship, & Technology), Robinson Life Sciences Business and Entrepreneurship Program, BASE Summer Program for Non-business Majors, Michaels Graduate Certificate in Sustainable Business. "A lot of these companies that live month to month or on three-month. It has a good user interface, and the website is user-friendly. The company declined to comment.) The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. And it may not be clear how to differentiate the two groups. From the sellers side, 15% of the face value will be detected in the name of fees. Garth Brooks Background. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. Please list the steps on how to do this. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Elon Musk thinks were close to solving AI. 4. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. Ability to search by ticket number and amount you want to spend. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. Problem message. Alex Murdaugh stands guilty of killing his wife and son. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). (Meanwhile his employees make an average of around $24,000 a year). Thats the reason the StubHub experiment didnt work. You can now buy a fraction of a house. Which among the two has an easier user interface and is easy to handle? The delivery fees are determined by the venues. I can't see my Resale tickets available to buy on the website. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. The face value price is the one you see on the website. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Fees of this size are a common source of confusion and ire. You can also contribute via. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. Select the tickets you'd like to sell and click "Sell." 5. Primary ticket dealers and resellers for events. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. Log into your account and select from the list of 'Upcoming Events'. Of course, this isn't to say secondary sellers are grifters in all circumstances. You will enter your community username and new password and done! It allows you to sell the tickets and transfer them to a new owner. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). If there are tickets you can afford, buy . [79] The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it.