Payments should be made via Paypal or Worldpay and these options are presented once you reach the payment screen when processing an application. Please note, using the Priority Application service does not guarantee that your application will be successful and we do not issue refunds if your application is unsuccessful. You will be asked to sign-in using the email address and password that you use to access your Guinness World Records account. See if you are entitled to compensation here. To learn more please visit the Business Solutions section of our website. Learn how to plan your trip, check for disruptions and find the cheapest fare. We cannot guarantee all applications will be accepted and guidelines issued, we will provide a reason if were unable to accept your application here are some reasons on why applications are rejected. Customer service is very important to us so we take complaints against our staff seriously. I interviewed at Great Western Railway (Stourbridge, England) Interview. We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets. How many stars would you give Great Western Railway? Support and useful information. If you would like to order more certificates for the same GUINNESS WORLD RECORDS record title, these can be added to your basket up to a maximum of 100 at any time during the shopping process. Unused ticket refunds. . The Rail Ombudsman is there to help resolve ongoing disputes between us and passengers. Rail Replacement Coordinator (Operational, field-based, customer service role - South). Email: info@railombudsman.org, Post: FREEPOST-RAIL OMBUDSMAN. Images owned by GWR, or courtesy of Network Rail or Visit England. Find out what you can do if youre unhappy with our service. Operate approximately 27% of UK rail market. For customer questions, commen ts, or complaints contact Global Water directly: Email: CustomerService@gwresources.com. . She has over twenty years commercial experience in the travel and tourism industry, including Visit Jersey, Tourism Ireland, bmi British Midland, Star Alliance and BAA Airports. Waiting times for a Self-service application can take up to 12 weeks.*. A next day delivery can be arranged at 6 per transaction. Email us. Gwr in numbers 40 000 Visits . Email address is GWRfeedback@GWR.com. This certificate is free of charge. We are always looking for team members. Covid-19: Travel updates. It is important that you include your application reference number on your bank transfer to prevent any delays in your application being processed, Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. ACSI is the only national cross-industry measure of customer satisfaction in the United States. GWR 2023 All rights reserved. All rights reserved. If you see something wrong, let a member of staff know as soon as possible and theyll try to help there and then. Onboard, seating and at the station 12 articles. Your details have been sent to our customer services team who will aim to respond within five working days, but at very busy periods it may take us up to 20 working days. You may find the answer to your query in our frequently asked questions. You may be able to get your money back if you bought a ticket but did not travel, or were delayed by 15 minutes or more. We operate four major UK train operating companies - Avanti West Coast, Great Western Railway (GWR), South Western . You will have 45 minutes to complete this transaction before the session expires. Monday - Friday 8 a.m. - 11:30 p.m. (CT), Saturday 6 a.m. - 3:30 p.m. (CT), Sunday - Closed. Visit the Guinness World Records store certificate page and simply click on the add to basket underneath the certificate of participation section to bring up the Find your official (Guinness World Records) record breaking event box. He is a chartered safety and health practitioner and holds a PhD in Chemistry from Oxford. From here it can be downloaded as a pdf or printed, You should then arrange payment via bank transfer to the bank details listed on your invoice, Once payment has been received, your application will be passed on for processing. You can be certain that youre talking to the right person at the right time. . GWR is a place where you can truly be your unique self, thrive and be part of an awesome family. If you do not have online access, use our automated phone system for eligibility and benefits and other self-service requests. | Read 321-340 Reviews out of 1,311 Together, we will restore the railways as a very special way to travel friendly, relaxing, fast, efficient, and fun. He is responsible for the supply and maintenance of the GWR fleet of trains, including the management of GWRs maintenance depots and train service provision contracts. Experience Customer Service Assistant GWR Licenses & Certifications CompTIA Network+ (N10-007) Cert Prep: 6 Advanced IP Networking LinkedIn . Fill out our online form to get in touch with us if you have feedback, a complaint or praise. The correspondence box attached to your application will only become available once the guidelines for your record attempt have been issued or after the standard 12 week processing time, this will allow us time to assess your application. CONTACT INFORMATION . You can order up to 100 copies of a single name certificate via the Guinness World Records store. Contact details Head Office address Freepost GWR CUSTOMER SUPPORT Plymouth PL4 6AB Phone number: 03457 000 125 Please check with your phone provider if you are unsure about how much a call will cost. Then like us on Facebook and follow us on Twitter. Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English. Contact us. Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 John.Carter1@gwr.com Notes to editors Main picture: A Class 387 Electrostar at Cardiff Central, with the Principality Stadium in the background Call: 866-940-1102 For International Callers: Call: 623-289-2090 PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING BUSINESS HOURS. Travel Aware - advice and safety guidance. If you need a speedier response, we advise that you use the Priority Application service which will speed the processing of your record application to just 5 working days. If you have received notice that your application has been accepted you can then use your online account, to send us a message to enquire about your application progress. Join an innovative team of professionals committed to water conservation and reclamation. This does not apply if you are the parent or guardian of a child aged 16 or under. Contact VWR Custom Manufacturing Services at 1.800.932.5000 or VWRCustom@vwr.com. If youre unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. Our video guide shows you everything from choosing your seat to ticket delivery. Media enquiries The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday. Were changing the way people think about train travel, enabling our teams to make it a great experience for our customers. Or fill out the following form. Once you have created an application and paid, you will be able to generate a receipt. Book cheap tickets Search, compare & book cheaper train/coach tickets; TrainPal simplifies your booking experience in order to allow customers to save time and money. Please note: We do not currently provide soft or electronic copies of certificates. We do not 'personalise' or make amendments to certificate texts UNLESS there is a clear error with the certificate text such as a misprint or a misspelling. Complaints Handling Procedure How to make a complaint, Complaints Handling Procedure How we deal with complaints, copies of your tickets and any other documents that might help, youre unhappy with our final response to your complaint, which will be contained in a letter or email (sometimes called a deadlock letter); or, we havent resolved your complaint within 40 working days of receiving it; and, no more than 12 months have passed since we sent you our final response. From 12 an hour. Welcome to the Refund Portal. Resolver can help you send your complaints to Great Western Railway. They dont take sides but just look at the evidence available. Full-time. About Us; Our History; . Kind regards Natalie Report response as inappropriate If you would like to express an interest in our Customer Service Apprentice Scheme for 2023, please click on the registration button below. For customer questions, comments, or complaints contact Global Water directly: PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING BUSINESS HOURS. Its free to use their services and they are independent of the rail industry. Information last updated 26 February 2023 00:49. Resolver is free. If 16 weeks have passed since the record attempt date, then please contact us with the exact record title, date of attempt, location and Record Holder Name for further assistance. Red Rocket have worked alongside GWR to create a short welcome video for new employees.Want to find out how a film or animation can help promote your company. We offer competitive compensation packages and generous health benefits. Answers to some of the most common queries can be found here. . Guinness World Records have a standardised certificate formula that is adhered to when creating texts for certificates. Report Report. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. Our service quality report . Call The Trainline customer service faster with GetHuman +44-0871-244-1545 Customer service Current Wait: 127 mins (89m avg) Hours: 24 hours, 7 days; best time to call: 10:45am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! If you decide you want to speed things up a bit later, you can switch to Priority Application at any time. GWR (poor) customer service! 2022 Talking Really Channel----- CREDIT ROLL -----WEBSITES Talking Really - htt. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. The shifts start no earlier than 07:00 hours and finish no later than 20:00 hours. Looking for assistance from customer support representatives over the phone? Drop us an email using our contact form. Once you have sent us your evidence, you can also purchase our Priority Evidence Review service to prioritise the review of the evidence and the approval of your record. There are some complaints that the Rail Ombudsman wont be able to look into, for example, if its about the way one of our services has been designed or industry policy. Theres no jargon in our rights guides. We advise you check your journey before traveling with us today, There is a good service across our network. We advise you check your journey before traveling with us today, There is a good service across our network. If you have waited over 4 weeks and have still not received your order please contact us on the Guinness World Records store. Find many great new & used options and get the best deals for NEW Heljan 1320 13xx Class 1366 in GWR 'Shirtbutton' Green Livery at the best online prices at eBay! FacebookTwitterYouTubeInstagramLinkedInSnapchatPinterestTiktok, Registered Office: Ground Floor, The Rookery, 2 Dyott Street, London, WC1A 1DE, United Kingdom, If you need a speedier response, we advise that you use the, Otto - Longest human tunnel travelled through by a skateboarding dog, Ashrita Furman - Most Guinness World Records titles held. Aircoach. All directors of Caledonian Sleepers Rail Leasing Limited, Website for Caledonian Sleepers Rail Leasing Limited, All directors of First Rail Holdings Limited, All directors of Govia Thameslink Railway Ltd, Website for Great Western Railway - Bristol Parkway Station, Website for Great Western Railway - Bristol Temple Meads Station, All directors of Hull Trains Company Limited, All directors of London Midland Trains Limited, Website for London Midland Trains Limited, Arriva Trains Wales (ArrivaTW, Arriva TW, Arriva Trains Wales/trenau Arriva Cymru Limited), Avanti West Coast (was Virgin Trains, West Coast Trains, West Coast Mainline, West Coast Railways, VirginTrains, Virgin Rail, Virgin Cross Country, Virgin XC), Caledonian Sleepers Rail Leasing Limited (Serco Caledonian Sleeper, Caledonia Sleeper, Calendonian Sleeper), Chiltern Railways (Chiltern Rail, Chiltern Trains), CITB (Construction Industry Training Board), CrossCountry Trains (Cross Country Trains, XC Trains Limited), East Midlands Railway (East Midlands Trains Limited, East Midland Trains, EastMidlands Trains), First Rail Holdings Limited (First Railways, First Trains), Govia Thameslink Railway Ltd (Thameslink, Great Northern, GTR, Southern Railway, Thames Link, Gatwick Express, Tameslink, Thames Link, GoviaThameslink), Grand Central Rail (Grand Central Trains), Great Western Railway - Bristol Parkway Station (GWR, First Great Western, FGW), Great Western Railway - Bristol Temple Meads Station (GWR, First Great Western, FGW), Great Western Railway - London Paddington Station (GWR, First Great Western, FGW), Greater Anglia (GreaterAnglia, Anglia Trains, Anglia Rail, Greater Anglia Trains, Abellio Greater Anglia), GWR (Great Western Railway, GWR, First Great Western, FGW), Hull Trains (HullTrains, First Hull Trains), LNER (London North Eastern Railway, Virgin Trains East Coast, East Coast Trains, Eastcoast Trains, East Coast Main Line, ECML, Virgin East Coast, Virgin Rail East Coast, Virgin East Coast Trains, VirginTrains East Coast), London Midland Trains Limited (LondonMidland, London-Midland), Network Rail (NetworkRail, formerly RailTrack, RT Group plc, Net Work Rail), Northern Railway (Northern Rail, NorthernRail, Arriva Rail North, NorthernRailways, Arriva Rail Northern), Rail Delivery Group (RDG, Association of Train Operating Companies, ATOC, National Rail, Young Person's Railcard, Senior Railcard, Railcards Marketing, myinterrail, My Interrail), Raileasy (Rail Easy, Ferries Trains Planes Ltd), ScotRail (Scot Rail, Abellio ScotRail, Abellio Scot Rail, ScotRail Alliance, Scotland's Railway), South Western Railway (SWR, South West Railway), Southeastern Railway (South Eastern Railways, South-Eastern Railways, South Eastern Trains, SouthEastern Trains), Trainline Plc (thetrainline.com, Train Line, The Train Line, TrainLine, Captain Train, trainline.com), Transport for London (TfL) - London Underground (Tube, Oyster Card, London Rail, DLR, Docklands Light Railway, London Transport, Tramlink, Congestion Charge, Transport of London). If you prefer to pay by bank transfer, please request an invoice when you come to the payment page during the application process and follow the instructions. Select View your invoice, Your invoice will load up in a new window. It provides the majority of commuter and outer-suburban services from its Central London terminus at London Paddington to West London and the Thames Valley region including Berkshire, parts of Buckinghamshire and Oxfordshire along with long-distance inter-city services via the Great Western Main Line to South West England and South Wales.