If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! Just as a point we had terrible problems with A ferry and will never use them again. Follow us on Twitter for the latest WSF information! Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Refund instead of credit notes! - Brittany Ferries Please note that a small cancellation fee of 6 (euros) per booking applies. It's now a month later and they still haven't refunded me! I would recommend that no one uses Direct ferries. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Here's a list of resources you can use to check your refund status in Key2benefits Account BalanceLast Modified on July 10th, 2022 Definite miles better than the outfit I booked with last year. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Amendments can only be made prior to the sailing date which in this case was never requested. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. If you are outside of Athens (e.g. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. EVER! I have travelled many times ever since my first positive booking experience. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. However I didn't receive a confirmation email. Don't really get your point. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Refund requests must be submitted prior to the product expiration date. More expensive but very safe an helpful.Thank you for your replay. Would recommend at all cost, better buy is straight from actual company. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? For a better experience, please enable JavaScript in your browser before proceeding. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Rsw Airport Uber PickupAirports now have specified pick-up Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Here are 8 tips for writing great reviews. Ferryhopper has its own terms of use, which you can read here. This is my first negative review for a company. These hydro boost systems are even smaller than the 12' boosters in use currently. We often link to other websites, but we can't be responsible for their content. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Could be a little clearer to help new customers. Thank you for booking with Direct Ferries. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Estimated growth return on investment of at least 8%. Booking was quick and easy! In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. Have a browse through our website and use our simple ferry booking Find out how we combat fake reviews. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking They send Google link with location but doesn't work on my phone or computer. Just going round and round in circles with their staff via email. I had the same problem with P&O and vouchers. Direct Ferries Direct Deposit (Electronic Funds Transfer Frequently Asked Questions - Direct Ferries Below, you can find a short overview of the ticket cancellation policies that apply in Greece. P&O Ferries Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Thank you for booking with Direct Ferries. WebMessages 12. Directferries.co.uk Book direct with the ferry company and not with those useless people!!!!! He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. I will never use this company again Report this review Direct Ferries Refund UNITED KINGDOM. No According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Royal Grammar School Guildford Term Dates The Royal Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. What are my rights if my ferry is delayed or cancelled? Stay away!! In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Having help to step onto and off the boats were very helpful and appreciated. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. like what ? I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. Our original booking made in January for April was cancelled by the ferry company. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Seattle, WA 98121-3014. Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Less than 24-hours or failure to show for travel. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. The booking process was smooth and simple to follow. Thanks for taking the time to respond but you're mistaken about the cancellation. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Direct Ferries Limited has its registered office in London, United Kingdom. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. 2023 Trustpilot A/S. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct You should thus make sure that all passenger details are written exactly as they appear on your personal documents. What attractions are near Direct Ferries? Please note: prices rise as space becomes less available. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Need to talk to us? Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Choose euro tunnel best service. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Dear customer, Many thanks for your feedback! If I enter a wrong license plate number, is correction required? To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). We also ensure all reviews are published without moderation. three hours for a journey of between eight and 24 hours. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Kind regards, Maya from Direct Ferries. How older, less computer savvy, or with no smart phone can work this out is a true mystery. I have bought it carefully, I have checked my email, spam etc. The travel agent will stamp and cancel your tickets. 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According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. My original booking included the ability to change my booking. No refund will be given. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. how to get a refund from direct ferries The transaction currency used on our website is the euro (). No personal touch. No refund will be given. Follow the Ground Transport signs and directions in your app to get to the location. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. All the above incident has been recorded with the police. 100% of travellers recommend this experience. Click on a category below to reveal the related questions. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. If I misspell my name, is correction required? Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Needed to change tickets. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. WebGreater than 24-hours before travel. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. due to bad weather conditions, strikes, etc.). If you make a mistake when booking online, you can cancel your booking at no cost As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Dear customer, Many thanks for your review! *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Please note: prices rise as space becomes less available. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. They said it would take 48 hours to confirm. Dont understand that. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Tried to contact by telephone- dont take incoming calls. WebWill I get a refund if I cancel my booking? Months later, it is impossible to get a refund. If you do prefer to contact us in writing, our postal adress is: Ferry Tickets Changes, Cancellations & Refunds | Ferryhopper I immediately tried to cancel but of course they are refusing to allow that. This is why we offered you the closest alternative available we found with the ferry company you chose. Hi Team, Hope you are well! Learn when you may be eligible for a refund and how to request reimbursement. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. not clear. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Not using e-file? Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. We remain at your disposal. Thank you for booking with Direct Ferries. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Compare prices, times and shipping companies for your ferry using our price search. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. Rent-to-own and financing options allow you to get the trailer you need within your budget. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! Thank you. Please note that we can be contacted through our contact form on our website. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. We are both english and always lived in England Direct Ferries have no phone available to discuss. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. What if I don't know the plate number of my rental car? Receive current traffic conditions, mountain pass reports, construction updates and more. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Got the answering machine again. Can I cancel them and get a refund? gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card But apparently they said they have no record of it. I made reservations Dont book with this company- book direct with Ferry operator. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Open tickets are valid for up to 12 months from booking date (see ticket conditions). Wait does that mean I can retrospectively change the terms to every contract I've entered into? Where's My State Tax Refund? (Updated for 2022) - SmartAsset Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Irish Sea: sail with your camper, for less! How to Get Dear Sue Sturgeon,Thank you for your feedback. I recently booked the St Malo to Poole ferry with Direct Ferries. Instead we have an inside room. We can see that your complaint has been already handled and declined as there was no error from our side. Please don't hesitate to contact us, if you have any queries. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). How do we get a confirmation? 93% of travellers recommend this experience. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. sorry about that, in that case I would definitely hold out for cash. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Location is not clear? We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. We may also ask for additional information if you wish to change the email address or phone number you have provided. Well done Direct Ferries. Wikipedia In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. You have been added to the directferries.co.uk mailing list. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. This website uses cookies to help us process your bookings as well as customise and improve your experience. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. Thank you for booking with Direct Ferries. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. I have already picked up my ferry tickets. Using this company, in this instance. Brittany Ferries are really helpful. My experience of using Direct Ferries was a good job, very well done. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. Companies can ask for reviews via automatic invitations. Please don't hesitate to contact us, if you have any queries. Contact This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Brittany Ferries issued us with credit notes. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! Here are 8 tips for writing great reviews. This is the version of our website addressed to speakers of English in United Kingdom. Direct Ferries Subscribe to customized emails to help you know before you go. According to Desaru Coasts website, therell also be a bus station coming soon. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. The website was setup easily and everything worked fine. No way of calling them. However it took 5 weeks, dozens of emails for you to confirm the agreement. manufactured with at least 1/8 of an inch tread. Refunds are always issued to the same credit / debit card that you used for your booking. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Channel View Road Can I convert my ferry ticket to an open ticket? Scammed our group of 12- Disgusting company. I have booked a trip to/from the UK (from Hoek van Holland). If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. CT17 9TJ I could find no way to contact other than amendment. The booking process was straight forward and I received my eticket without issue. Dear customer, Many thanks for your review! DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. If you make an amendment request through My Account the amendment fee is only 10/10. Find ports, routes and lots of useful information to help you plan your trip. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Brittany Ferries Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when.