is cancelled, postponed or cannot be fulfilled by the. Voluntary relocation or where you are changing employer for a new role. It's about $1500 and I have no idea what to do next. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Sell tickets directly from your Ticketek Account. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. This is not an insurance policy. Secure Accounts Widget Attendance at business meetings and business travel. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Why even have the option of refundable tickets for an extra charge if I cant refund them? Please also read the General Conditions of Refund. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. chevron_left, Availability & type of seating will vary & is set by the venue. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Lost a baby recently? To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Why does Ticketek Marketplace charge fees? Are Refundable tickets offered on Gift Voucher sales? Download the Ticketek App & add your ticket to your wallet now. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I recognise the terms of service were available, but nobody reads those. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . What gives? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. But the thing is, they didn't. Fire A report from the fire service and/or police. A doctor cannot be You or a member of Your family. Travel insurance and COVID-19: what you need to know. Armed Forces Naval Service, Marines, Army or Air Force. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> A more suspicious person would say that they know this as it seems they have done it to others on the product review website. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Pleased to meet you, won't you guess my name? A police report confirming details of the theft. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Why is your site permanently unavailable. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Where a Ticket is offered for sale, sold or Maisie Peters: 7:00 7:45pm They will do anything to hide from you. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. I am trying to buy tickets but it says unable to lock the ticket. They haven't responded to my emails! I replied and asked for a direct line or email address to speak to management/no reply since. To read more about Covid-19 please visit our dedicated page here. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Abusive partner? Therefore, it's impossible to speak to an actual person. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Breakdown A copy of the call out note froma nationalbreakdown recovery service. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. What is the Ticketek Marketplace Terms and Conditions for? It's the result of a monopoly. Scalping 18. confirmation or our website for contact details. ?DO NOT BUY TICKETS FROM TICKETEK! Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence A copy of the travel warning from the Government Agency. There is no phone number, only an email which does not get answered. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). To apply for a Refund simply click on the link in your booking confirmation email, or click here. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. You can do anything you want if you're the only game in town. What can I do if my tickets are lost, damaged or stolen? No contact, no reply, nothing.You have stolen money from thousands of people who need it. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. means cancellation or significant delay of flight(s) which. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). You'd think that but I had the same shitty experience with them on this front. Forcing people to own smart phones is not giving people choice and freedom. Ltd. All Rights Reserved. NEVER NEVER again. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Their customer service to follow up and right the problems is poor. Sell tickets directly from your Ticketek Account. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. All Theatres and productions and sporting events should seek alternative partners. I have now been trying for a refund for 6 months. Might be worth looking into? Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions I have contacted your Customer Service team but have not received a response. Seven tries before I finally got my second choice of seats. I received an error message after purchasing tickets. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) A copy of a notice from the examination body, school, college, or university confirming the change of date. To read more about Covid-19 please visit our dedicated page here. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Times are approx. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Attendance at business meetings and business travel. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Fuck that, what a joke of an optional extra. Poor service really. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. This is such scummy conduct. Adverse weather with no Government Agency warnings not to travel. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Requesting a Refund. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. I was certainly given the runaround by others who I had dealt with. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Why are there multiple listings for the same event at different prices? Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. In event of a Refund Application the English language version shall be the basis of settlement. Safe, Fast and Verified If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Any vehicle You plan to use during the Booking. Easy as. :(, tails, they sent an email saying they has processed the refund. What should I do? I will NEVER buy tickets from this company again! means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Cannot add tickets to wallet. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! What a disgrace!! If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Share. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. An incident number or report from the Police or relevant traffic authority. Zero stars, uselessly run, waste of a time company. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. What to do?? Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Ticketek Australia | ProductReview.com.au means a requirement to move address imposed on. The office was just as bad as the ticket fees would have you believe. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Instead I was sent the PDF email after the show. Buy guaranteed tickets for sold out events at a fair price. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. What the hell is that? (This can normally be obtained from the transport companys website). No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Stick to Ticketmaster. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. means weather where a Government Agency has issued warnings not to travel which mean. So sorry. (Receipt required for Doctors note refund up to $100 or equivalent). To apply for a Refund simply click on the link in your booking confirmation email, or click here. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Please comply with any stated ticket limit for this event. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. I've bumped the ticket by responding as recently as January 2023. means an unforeseen circumstance completely outside. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Ticketek is selling for the following venues only. Find out how we combat fake reviews. Any temporary relocation for work must be for a period of at least 3 months. If could give a minus 10 score I would. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. We may consider other Emergency Circumstances at our discretion. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money.