About. I order 4 faux fur throws on black friday. We tried every possible method to inflate without, and it just. Join the 39 people who've already reviewed Arhaus. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. See how it all works here. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. Unfortunate that they can't work to make customers happy. I love this store! General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating I have spoken to numerous managers, concierge managers and etc and so far nothing. Comenity Reviews. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Do I have to make a monthly payment on financing plans? A 10% restocking fee will be applied. First, the stain (whatever it was) would have gone into the cushion as well. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. They did not put aside my chairs and I was told too bad because they no longer have them. Just. He was super friendly and helpful. With a 7-page contract. Anyone would miss this. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. The delivery man actually realized it was there. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. 70. Learn more about purchasing Worry-Free Protection Plans. Beautiful furniture at shocking prices. The sectional with chaise was made to order. The pros: Artistically designed and elegant selection of distinctive lighting pieces. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Looking forward to replacing our coaches next. Clearance Items (marked Last Chance! Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Our experience at Arhaus was nothing short of excellent from start to finish. We are also Disappointed in the Taylor Sofa comfort and performance. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. I called Arhaus a week and a half later. I cannot thank Kat and Michael enough. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. I love the products in this store. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Now, today, late November. Coffee table arrived after extended wait with large black streaks all over it. They expected me to put the old cushion in the new cover. We highly recommend them and will be certain to work with them again. Definitely will be back. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Additional information about Delivery & Shipping. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Arhaus is a handcrafted furniture brand that was founded in 1986. Posted: February 21, 2023. It was purchased during a very good sale at the store. We require contact information to ensure our reviewers are real. I have no issues with the quality of the furniture. Great customer service. It was not listed "AS IS" so I expect all parts to come with it. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. nancy. I hope Arhaus realizes what an asset they have in her. Depending on your pick up location, the processing of this refund can take up to 30 days. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Please have your order number available so that we may assist you more quickly. It was a custom piece so it took quite some time to come in (which was expected). The 1st one we got was warped so it was replaced. I wanted the space to have a totally different vibe than my home. When it comes to your own comfort, your own body is the only North Star. We have made several purchases with them to furnish our new home and they have been fantastic to work with. On Arhaus Site, table I orderd takes 9 weeks! We have enjoyed a wonderful experience working with the team at Arhaus. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Daniel Mar has a great eye for color and space. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Deceptive!! These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. After visiting nearly every furniture store in San Diego we stopped by Arhaus. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. They are very nice on the phone. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. We ordered six leather dining room chairs. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! The covers are easy to use and help me make this furniture last forever. People that come over say the room belongs in a magazine. Debra Cleare helped us with bedroom furniture, accessories and tables. Furnished almost our entire house and the quality of the furniture is amazing. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. I love elegant and sophisticated design Arhaus offers. ! It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. The customer service of the entire company is appalling. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! What if my items do not fit upon delivery? Customer service's response was that normal wear is not covered. This was my first and last Arhaus experience. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. I went to Arhaus looking at specific dining chairs I was interested in. Yes. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Ask for Tricia and she can be of great help! More info. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. To be removed from our postal mailing list, unsubscribe here. The package is sitting in the lobby of my building and its become an eye sore. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. If I place my order, can you hold my items at your warehouse? You have helped in making my condo more of a home! Absolutely stunning store and I love all their merchandise! They assist you in every part of the process. NO. Purchased a console for my living room! I would suggest that no one buy any product from this company. Verification can help ensure real people write reviews about real companies. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. I was sent a second label that i used for the second box. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. They refunded Le the wrong amount and sent a bill! Had to wait almost 2 month for a chairs and drawers. Instructions to log into the Arhaus credit card account. I have spent way too much money at Arhaus over the years to be treated so poorly. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Please contact Arhaus for details. We bought large amounts of furniture from Arhous. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Return Policy: 14-60 Days With Restrictions. It came out absolutely beautiful. Are all of your products available online? They sure asked me to pay for the furniture right away. Even if you spend thousands of dollars you will not receive any support. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Excited for the sectional and living room pieces! Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. I was hesitant since it was a floor sample. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. They have gorgeous unique quality pieces at affordable prices. The sales staff is very helpful and non-judgmental (snobby). Start with a fabric or finish swatch to ensure the perfect choice. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Beautiful showroom but very unprofessional service. To be added to our postal or email mailing list, sign up here. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. I will never do business with them again. Guess im out $250. Own projects from concepting to delivery of final product. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. All of the pieces have held up well, despite heavy use. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. :(. Read complete details for Arhaus Archarge Credit Card Accounts. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. We picked the furniture, then we picked the material. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. I will be going back there now that I know they have good customer satisfaction. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. How do I calculate the delivery fee to my area? Gorgeous product! Don't waste your time. Sandi Lahage the Design Consultant there is amazing. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. We work closely with Michael and he always takes the best care of us. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! The table was to be delivered at the end of last month and possibly pushed into the beginning of April. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. And, we remain committed to never using wood from endangered rainforests. This is a high end store with dollar store customer service. Within a couple of months the item began peeling. When I finally came close to making a choice I showed him a picture of my family room. Loved working with Etta and Chris. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. There is no question that their furniture is beautiful and current. If I could give them zero star for customer service and follow up I would do it. Never recommend to anyone. He offered different seating options to match the table within our budget. Again, special thank you to Tracy, and thanks to the rest of the staff there. Thank you Michael and Sandi Trish and Bob. It is a bad product as it provides them way too much room to deny claims. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Most of our products and custom options are available online, however not all pieces are shown. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. If you use one of these and buy something, Slumber Search may make a small amount of money. This new rep stated she will contact me by the end of the week once she hears from UPS. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. Even worse than this, I cannot get straight answer from the salesperson. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. We respect and appreciate that not all guests may want to share information with other select companies. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Arhaus' customer service is definitely lacking. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. After several emails and phone calls over a two-week period, I still do not have a return label. My quality and service experience has been much better at Williams Sonoma brands and CB2. Disconnected and unable to reach same rep. 71. My residence wont be ready for weeks. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? The cons: High prices. The least they can do is have great customer support for the prices they charge. 11 reviews of Arhaus "LOVE THIS STORE. Cannot be returned. He was right! At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Zero customer service. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. The customer service is reprehensible. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. She asked all the right questions of what I envisioned for my new place. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. I sent a request for a second shipping label. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). They then promised late August. They were both delivered a week later. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. No problem with ordering, delivery etc. Worst customer service ever, the sales associate lie to you about the delivery schedule. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. 30 days: Bedding must be returned unused in the original product packaging. 4,200,070 reviews on ConsumerAffairs are verified. I called to check on the order since we are entering the second week of April. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. I ordered Thanksgiving dishes first week in September. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? She said she had just the the item. they are the one should respect and feel the same way if you really like you furniture you are selling. So it was that time of life again, furniture shopping time. Its total bs. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. We ordered two couches from Zane at Arhaus and had an excellent experience with him. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Key Responsibilities. Join the 41 people who've already reviewed Arhaus. The sandals are fine and what was ordered. I purchased several pieces of furniture from Arhaus. If it's your first time visiting this sign in page, you'll need to create a new account to continue. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage.