I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. For one, you can only accept one order at a time. I see it as a customer wanting their money back if the product they received was less than edible, the same way, if they could, they would have returned it to the store. Has anyone else had any customers say they had a damaged item? Unbelievable!! Original review: March 3, 2023. There are tons of reasons for you to need an Instacart refund. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. I sent this to a friend who has been an Instacart shopper for quite a while. If youd rather speak with an agent, theres a call now feature inside the app. - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. To understand this scam, you must first understand how the Instacart app works for Shoppers. I WILL NEVER USE YOU AGAIN. Get Quick Picks by Publix Apples products you love delivered to you in as fast as 1 hour with Instacart same-day delivery. While the company is good at refunding customers for issues, too many refunds can result in a price hike. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. Similar to the DoorDash missing item racket, this one takes advantage of the generosity of the company itself. A spokesperson for Instacart declined to answer questions about shopper support resources, but said that shoppers who had kits damaged in transit can request a replacement by emailing carrotswag . Ridester 2022 | ALL RIGHTS RESERVED. USA, Alternative: Cancel an Instacart Order Before Its Delivered. I quit shopping for instacart and shipt a couple of months ago. I was charged 2 times back to back. But if its the product itself, I would report it. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. Obviously, if you canceled your own order, this wouldnt be a surprise. Press question mark to learn the rest of the keyboard shortcuts. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. Second, in larger cities where there are many Shoppers, picking up orders can get competitive. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Instacart delivers alcohol for select retailers and markets. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. You must complete the order before you can accept another one. They did.. And it's questioning my integrity which is upsetting. They sent one, but when I tried to use it, it repeatedly said there was an error. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. In this sense, you don't really have to keep your receipts. One representative told me my refund was processed and would be back in my account in 10-14 days and it never was. They can wind up with free groceries or extra money, and the customer ends up with nothing. Press question mark to learn the rest of the keyboard shortcuts. I had this happen to me. Credits will automatically apply . It sucks when customers leave bad directions or add a ton of items after you've started the order. They are not assigned by Instacart. It has been weeks, and was a great factor in me slowing down with Instacart. Seems like she would be the type to do it, all organic in a McMansion neighborhood, was NOT pleased when I had to make replacements. In total, Marketplace paid $74.16 more for the same order of 20 items through Instacart than when purchasing inside Loblaws; the in-store total was $ 242.49, while on Instacart the receipt for the . Also your an awesome human for caring about the shopper! Hey y'all! - the order arrives after the end of the scheduled delivery or pickup window. Start shopping online now with Instacart to get your favorite products on-demand. 6. Select the reason for the refund (wrong item, missing item, damaged item, etc). Ive been scammed by Instacart by someone using my card to order groceries unauthorized by me. Click Report a problem on the relevant order. My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. Some bots alert Shoppers when new orders appear. A special [censored] you very much. In some cases, the shopper can also enter your information manually. None of these fees are disclosed prior to processing payment. Cookie Notice In those moments, you need to know when and how youre going to get your Instacart refund. My account was then overdrawn. I received a 1 star review from the customer, which I found out later is related to the founder. A record gets made so that if this is a regular occurrence, where the customer is doing something malicious rather than just trying to get faulty produce replaced, that can be handled. Support doesn't care even though I have proof it wasn't damaged. Unless they gave you a four or less star rating, why worry about it? Instacart doesnt require a membership to shop with the service, but you can choose to pay for Instacart Express to save a bit of money on service and delivery fees. In my case I'm retired and cannot live on social security. Alcohol may never be delivered to a retail business or college campus. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Please contact Instacart Care if your alcohol items are damaged. You get lower service fees and save an average of $7 an order with the service. Customers arent charged for items that are out of stock or arent delivered for some other reason. She went from earning an average of more than $1,270 per week to $690 per week, while working the same total hours, screenshots and weekly earnings reports show. This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. I made an order on December 31, which is NY Eve. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. The screen will also display a Reorder, Receipt, and Chat History options. I went in within the two-hour window that you have to change your tip to $20. Contactless delivery and your first delivery or pickup order is free! However, some Shoppers take advantage and will add on additional items that werent ordered. Check your bank account for the refunds! Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Are yall serious? He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Im looking to sue the company. I asked to speak to a manager, manager busy but would call me in one hour. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. They will re-send any missing/damaged/wrong items without all the service fees. I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. This will surely increase the credibility of your complaint. Keep Your Receipt! When that isnt the case, the FTC has laws in placeto protect you. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 2. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. For instance, Shoppers will only pick food like fruits and vegetables in good condition. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. While there isnt much you can do to prevent bots, the company claims to be cracking down on bots. Some of the most common reasons refunds are issued include: Wrong or missing item; Wrong or missing order; Damaged or poor . Select a credit to your Instacart account or tap Help Center to contact Care. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. On Dec. 31st I placed a rather large order at my local grocery store. Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. The system is often flagged, and the company could deactivate the Shoppers account for phishing activity. When placing an order, customers can indicate their replacement preferences. Cool, I'll do that then! Common: 2-in x 6-in x 8-ft; Actual . You might need to get a refund on a whole order, a single item, or a mix of items. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . If you don't spend a lot with . Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Instacart also promises its customers that theyll deliver all of the items ordered. We can make things right up to 7 days after you receive your order. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. You have up to 4 days after pickup or delivery to self-report an issue with your order. Worn: 0.251 - 0.575. or something like that.. For separate items though, I tried inserting damage values per item like you mentioned above, but it is ignored, items following the value at the top. You have up to 14 days to report an issue with your order with Instacart. We sometimes earn affiliate links when you click through the affiliate links on our website. I reported a wrong item since I thought it would give me some options, but it just refunded the item and now won't let me rate or change the tip amount. They would not honor the listed price on the Instacart web site. The customer may still be charged delivery fees, bottle deposit fees, or the tip. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. I shall report then and hope she doesn't leave a review . Press question mark to learn the rest of the keyboard shortcuts. The next page will show you all your past orders and give a preview of what they contained. If the packaging damage doesnt affect the product, I would let it go. All Shoppers in the area can check their app and choose from available orders. When placing an order, customers can indicate their replacement preferences. If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it. Shoppers choose which orders they want to shop/deliver. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. Privacy Policy. When a customer places an order, it goes into a queue. Most people who use the Instacart app utilize it the way it is supposed to be. Begin typing to search, use up and down keys to navigate, enter to select. Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. Scammers will call Shoppers, posing as Instacart employees. Damaged alcohol items. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Visit Costco Same-Day Delivery and enter your address to see if delivery is available in your area. At some stores you'll also pay big markups on items when ordering through Instacart. Business, Economics, and Finance. You can repeat this process for additional order issues. While you cant do much with these, it may help you plead your case if Instacart decides to deactivate your account at some point. Instacart does have a few provisions for obtaining a refund, namely your complaint must be eligible and your issues are subject to Instacart's review. This was strange to me as I had used the service a maximum of 3 times, months possibly years ago (2020) and never signed up for their auto renewal, much less their annual plan. . Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. Click that and fill in the correct information to get the refund ball rolling. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. You can then report the problem through Instacart customer support. and I could only log in with a password. Missing or tampered label. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Just a report on the order. and may expire. Answer (1 of 4): You have to cancel the order before the time is up to do so. . The total came to $257 and Instacart charged me $72 for a tip. Youll need to tap the three horizontal bars in the upper left hand corner of the app. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. I will continue to pursue this until justice is serve! Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. Your information isnt stored on shoppers personal devices. During this time, a black large SUV arrived in the parking lot and a black male got out with bag Instacart, great concept, but a huge rip-off. If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . during the shut down there were a lot of people that came on board as shoppers. I have been on the phone for the past two weeks trying to clear this up with them. The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. Between work, picking up the kids, or not feeling like going to the store, grocery delivery services can be a lot of help. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. The Adjustments section shows refunds for out-of-stock items or item issues, such as missing or damaged items. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. However, if its a large order with a generous tip, you may find it gets picked up a bit quicker. . No penalty to shoppers. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. This will detach the slats and you can easily remove them. It might be a regular occurrence. The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . Desired outcome: If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. However, nearly every order now pays $7 regardless of the size. If someone has been burned, theyll usually review. Just so many things wrong with IC and it really does start with corporate at the top. On January 16th, I placed two orders. Thank you for being concerned! They have zero customer service knowledge and deliveries are never complete as ordered. To request a refund, report the issue to customer support. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You suck. I cancelled the order but why bother rescheduling so that I can get another run-around? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Select the issue you experienced. THEY ADDED A $10 HEAVY CHARGE! In the TikTok, viewers see a screenshot of the conversation between Jas and the Instacart shopper. We cant add over-the-counter items through. You have up to. Seconds per item (speed): The Instacart shopper app tracks 'seconds per item,' which is the total shop time divided by the number of items. If its a damaged item, as a customer, your only remedy is to claim it as such. just noticed today that I had 2 "damaged items" from order I did a few days ago. Select a credit to your Instacart account or tap Help Center to contact Care. - Shopper refused to bring groceries to my door, billing should be reduced to reflect the items not delivered in the redilivery. Refund and credit amounts vary. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. I kind of think reporting the fraud is not really going to hurt anybody. Helps to cover some of the IC fees and markup. Call never materialized, even after emails to instacart. I dont see this a fraud on the customers behalf. Some customers will even go so far as to send pictures of the damaged goods. Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . Require the customer to return item(s) to the retailer in order to get a refund or credit. Concealed damage to foods or other goods or other manufacturer defect issues would never be considered the shoppers fault. for most orders in California, or for Costco or Walmart orders nationwide. Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items; Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank.