All sales are final; there are no cancellations, returns, or exchanges. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. There are mice in my vacation rental! The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Heres how to spot it. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. It offers peace of mind, safety and security., Yeah, sure. Information Regarding the Coronavirus Impact - Vivid Seats You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. Philadelphia, PA 19103 How can you get a full refund from Trainline? Subscribe now. Its also about credit card disputes and when to use them. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. Orders exceeding four tickets may be split up into different rows within the requested zone or section. This FAQ explains our general policy and approach. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. . In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. Opting Out: You can choose to reject this agreement to arbitrate. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Instant Download Within a few minutes of placing the order. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement I purchased tickets to an event that has been canceled due to the coronavirus. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Users of this site acknowledge that they do not acquire any ownership rights by using the site. Cinemark probably wont reopen until July, according to the L.A. Times. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. To stay up-to-date on the events status, monitor the venues website from time to time. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. Please note, the ticket price may be higher than the face value that appears on the ticket. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. Presumably company records will be used for verification. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. One of them is about the companys ownership. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. Terms of Use | Vivid Seats If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. State arbitration laws do not govern in any respect. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Support : Vivid Seats Customer Support Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. It happened to me only once, and I was satisfied with Vividseats customer service. This email will be used to sign into all New York sites. Vivid Seats denied an Eagles fan a refund. How he got his money back No proof is requested. Business Profile for Vivid Seats LLC - Better Business Bureau If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Himbergers case is about more than a company that tries to keep your money. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Event organizers apparently hoped to keep the ticket money. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. . Where is it? In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Things you buy through our links may earnVox Mediaa commission. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. Home | Ticket Purchase Settlement You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! See all 28 articles. Were always here to help. Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. Again. Consumer Alert: No more automatic refunds for skipped ports? THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. During that investigation, we will review the proof you submit and contact the seller. Sears couldnt deliver my appliances. Box Office . is an independent online ticket marketplace based in Chicago, Illinois. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Email Delivery . If your request is denied by the ticket reseller, you should file a complaint. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. The two disgraced men have both been sentenced for sex crimes. Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. COVID-19: Vivid Seats Hit with Class Action Over Alleged Refusal to If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Tickets for some events are impossible to come by, so you may only find them on the companys site. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. All rights reserved. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March.