I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . @katenoblett. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Thank You). Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Working from home no service passing the buck. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Their service has stopped working and it is not fully fixed after two full working days. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . The BBC is not responsible for the content of external sites. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Contact Us | Openreach Engineer installation | BT Help BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. But opting out of some of these cookies may affect your browsing experience. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. (adsbygoogle = window.adsbygoogle || []).push({}); More strikes are planned in the coming weeks in the rail dispute. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. 2. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. If you need help email your.problems@observer.co.uk. When you report a fault, we try and assess whether therell be a charge or not. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Openreach Civil Engineer Interview Questions | Glassdoor Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available . Well remotely activate a port on the ONT. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. But it changed its tune when the Observer got involved. Work Experience. CDM Expert - Asset & Inventory Management - BT - LinkedIn @bt_uk. 2023 BBC. What's the least amount of exercise we can get away with? Work programme gives an insight into life as an Openreach engineer. on Huge 130m Boost for Grain's UK FTTP Broadband Rollout A company that was engineering-led is now run by business(wo)men with the resulting chaos. If you currently work for the BT Group please apply directly through the Internal jobs board. Include an address and phone number. I could not recommend working for BT Openreach at all. This has been a nice experience and I wish the best to Arran in finding work.. @richthestag. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. @bt_uk. All in a day's work | 17 comments on LinkedIn We're an incredibly well connected and supported network of people with a strong sense of community and customer service. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. You can view these money saving ideas by clickingHERE. BT Phone Number for Customer Service & Broadband - Selectra My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Although I would guess your fault will probably be picked up on Monday morning. Try their website here. If the work is not complex, theyll carry out all the external work required. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Analytical cookies are used to understand how visitors interact with the website. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". . Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. After a . We need our broadband but have been told that it could take days to fix. BT Openreach What a great place to work! I'm wondering will there be engineers working on a saturday? Clear a path to the main telephone socket, if you have one. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . The installation takes around three hours and the Openreach engineer will need access to your property. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Qube are employed directly by BT to do Internal Home Checks. Moving home . Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. 8.40 for each calendar day that the service is not repaired. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Again, no one turned up. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Interview. 30-03-2021 BT. BT to merge divisions, Openreach strike actions ends He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. They will discuss this with you before starting any work. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. . Find out more about the BT Business app and how to download it. Openreach field engineer at BT Review | RateMyApprenticeship For Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Openreach creating 5,300 new jobs to speed fibre rollout The cookie is used to store the user consent for the cookies in the category "Analytics". Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. What are the time slots for Openreach engineer appointments? This cookie is set by GDPR Cookie Consent plugin. Compiled by Patrick Collinson. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. BT. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. We use cookies to optimize the website, no personal information is stored. Super helpful and knowledgeableman. The re-branding exercise actually started, in a very low-key way, a few short . Now there is light at the end of the tunnel! business and public sector, For business and public Theres no charge for most engineer visits. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Simon Donegani - CER / Field Insights - North England - Openreach Ask questions and share tips with other people 24 hours a day. 13h06, I just wanted to provide to the mods and@NeilO. If you already have an ONT, its very quick to get connected. We have a range of ways to get in touch for new and existing customers. Our broadband then stopped working completely. BT on Twitter: "@D4v3_d Hi Dave, the Engineer's work for our suppliers Amount of compensation. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. It was reported a yesterday (I think). BT strike: Thousands of workers to take action for two days Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Answered View answer in the context of this discussion Report post BT promised two engineer appointments but no one turned up. Do I have to pay for this visit? More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. But heres a quick guide to the different installation terms we use, and the average timescales. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Openreach Civil Engineer Interview Questions | Glassdoor He is very hard working and does things without needing to be asked. Openreach hiring Openreach Engineer - Trainee in London, England Account and billing. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Help and support; Contact BT; Back. Well let you know how quickly you could be up and running when you order fibre broadband. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Engineers from Openreach cut the telephone line while working in the street. business and public sector, Media the home, For Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 You might not need a visit, just the right advice and help to identify the problem! If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Working at Openreach: Employee Reviews | Indeed.com Openreach UK Rebranding All its Logos and Engineering Vans So we have a line that works upstairs but he has broken the one we want downstairs. Openreach will then be in touch to arrange when they can complete the work at your premises. Have you got the head for heights needed to train as an engineer at Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. First, Openreach will send an engineer to assess how much work is needed. BT on Twitter: "@katenoblett The engineers work for Openreach not us Openreach on LinkedIn: #weareopenreach | 17 comments as per usual ,engineers working across the road and our broadband goes down. What are the time slots for Openreach engineer appointments? The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. If you cant change your appointment, chat online or call us and we'll do it for you. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. BT won't send no one out because @SkyHelpTeam are my provider. You might not need a visit, just the right advice and help to identify the problem! Phone Engineer My background-why I left the BT Openreach Job I loved These cookies track visitors across websites and collect information to provide customized ads. This cookie is set by GDPR Cookie Consent plugin. So, here's where it all started working as a Phone Engineer. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Working at Openreach: 444 Reviews | Indeed.com This cookie is set by GDPR Cookie Consent plugin. Youll be sent a new hub, so keep it somewhere handy. Can Nigeria's election result be overturned? We don't ask for any formal qualifications. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. And once you've got some experience under your belt, there should be opportunities for overtime. Just click on. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! If the work is not complex, they'll carry out all the external work required. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Do openreach/ BT engineers work 24/7 ? Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". These cookies ensure basic functionalities and security features of the website, anonymously. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more.