If we're asked to step in to help, we may ask the buyer to return the item to you. I recently sold a dji osmo mobile on eBay, I specified no returns. You can either: - accept the return and provide the buyer with a return label. a part of. See the table below for guidance on issuing a partial refund. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Add a message to the buyer explaining why the refund wasn't full. I feel that I am being totally screwed. if (document.context) document.write ("&context=" + escape(document.context)); Keep in mind that some returns can remain open for up to 35 business days. The above applies whether or not a seller accepts returns. Also a seller you are always going to have bad buyers here and there, its. Buyer takes blurry 1990s cell phone photo and returns a different item. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Buyer is asking for a refund because he can't figure out how to use it. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. '&charset='+document.characterSet : '')); How to Handle eBay Returns - Zenstores You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. For a low value item not worth paying return shipping for some sellers will just refund in full. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. For example, you may haveopted to automatically accept return requests. document.write ("?zoneid=4"); 04-18-2022 '&charset='+document.characterSet : '')); Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Give a full refund The buyer will receive a full refund, and they'll keep the item. var m3_r = Math.floor(Math.random()*99999999999); If the buyer does not ship the return by the specified date, eBay may close the return request. If I accept it, I can still require a return of the item & always do. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. You can also find more information in our full article below. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. New comments cannot be posted and votes cannot be cast. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. document.write (document.charset ? https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. document.write ("How eBay Sellers Can Prevent Returns - liveabout.com ebay seller doesn t accept returns - austinresearch.co.uk Choose the item above to start resolving a return. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. What's the point of "returns not accepted" ? : r/Ebay - reddit Select your carrier and enter the tracking number. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Returns not accepted is outdated online. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. How to return an item on eBay if the seller is refusing to accept the Should I wait for the seller to contact me? See Evidence of successful delivery to the authenticator below. How to give a partial refund after the item is returned. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. document.write ("&loc=" + escape(window.location)); When a buyer opens a return request, the funds related to the sale may be put on hold. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Just a heads up that you might want to to edit it for clarity. What if any recourse do I have in this situation. But I've never heard that automatically happens just because a seller doesn't offer returns. I have a chrome plugin that replaces buyer with seller and seller with buyer. If a seller loses a chargeback they may be eligible for payment dispute seller protections. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. You are not allowed now to dispute a not as described return. Our video below also shows the steps you can take to offer a partial refund on eBay. document.write ("&loc=" + escape(window.location)); If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Tip If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. In some cases, your response options may differ. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Extortion is now excusable as long as buyer mails you back anything including a brick. Sellers are required to deliver the item as it was described in the listing. The authenticator's address will be provided to the seller in the Order details. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. The buyer returned the item used or damaged. But I certainly won't be surprised if I have to allow a return anyway. //]]>-->,