About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Campus Loan Servicer: ECSI - University of California, San Diego ECSI tracks and collects your payments. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. ECSI is a student loan servicer that focuses primarily on Perkins Loans and private student loans. Please consult a licensed financial professional before making any financial decisions. Their services prevent the payment of largeamounts in the long run and help save money. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. ECSI Employee Reviews for Customer Service Representative - Indeed Learn about Heartland ECSI loan servicing company, its functions, tuition repayment plan and services it provides such as consolidation and refinancing of student loans. This might happen if a servicers contract expires and is not renewed, for example. Copyright 2018 Regents of the University of California. Visit the Heartland ECSI website for answers to frequently asked questions. It gives people the option to consolidate and refinance federal student loans as well as private student loans. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Do not sell or share my personal information. The biggest hurdle that we had to get over was the fact that our support tickets need to be monitored by our support team and they can follow multiple paths simultaneously. stated Ryan Bruner, Heartland ECSIs Director of Client Support. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will any negative credit information be reported to the credit bureaus? This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Register for online access to your account. Accessing Your Current Year 1098-T Form (Heartland ESCI) Winthrop has outsourced the processing of tax form 1098-T to Heartland ECSI. Heartland ECSI Customer Service Complaints Department. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. CONTENTS Written and Fact-Checked By Amy Chang Updated On 10/01/2023 ECSI offers several ways to pay off student loans. Refinance your student loans with SoFi today. You may also. Coraopolis, PA 15108-4354. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. You can sign up for autopay and have your monthly student loan payments directly debited from your bank account. If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. Complaints for Heartland Payment Systems, LLC - Better Business Bureau Get suggested colleges and free counseling. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. ECSI Please consult with your investment advisors before making any financial or investment decisions. However, this does not influence our evaluations. Heartland ECSI Customer Service phone number is 1-855-250-3230; their hours of operation are 8:00am to 8:00pm (Eastern Time) How to Set Up Direct Deposit with Heartland ESCI to Receive Your Refund What you will need: Heartland Key sent to your Texas A&M University email account. You are required to answer one of the security questions which you have previously chosen. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Fixed APR means that your interest rate will always stay the same. Please note that until then, neither ECSI nor UC San Diegostaff will have access to view your student loan account information or be able to process any transactions, such as payments and requests for deferment, forbearance or cancellation. We found that other software systems require you to assign it to a single person. ECSI tracks and collects your payments. If you are borrowing for school then there is a good chance for you to have ECSI as a servicer for some of the loans.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-medrectangle-3','ezslot_1',139,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-medrectangle-3-0'); Heartland ECSI stands for Heartland Educational Computer Systems Inc. Variable APR includes a 0.25% discount when you enroll in autopay. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. The company helps in refunds and thus, makes arrangements for the funds to be delivered. Pre-qualified offers are not binding. If I'm currently making my payments on my University of California loan(s) via Conduent/ACS' Automatic Bill Payment (ABP), what will happen as a result of this transition? Loans managed by ECSI are not eligible for the White Houses, . It has great functionality but its not complicated. ECSI is a servicer for borrowers with federal Perkins loans. Mentor also does not provide financial, legal, investment, accounting or investment advice. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. ECSI has maintained a government contract to service Perkins loans since 2013. ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. You may also contact the Heartland ECSI Customer Service Team by calling (855) 250-3230 or via Live Chat from their website. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. It provides the students various options to defer student loan paymentwhen they are in school and provides various payment plans for those who have graduated or left the academic programs. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan. Repayment To ensure that you are not penalized as a result of this transition, late fees will not be assessed for bills generated by ECSI during the months of August, September and October 2017. Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Disclaimer: Our team strives to provide information that is accurate, complete and timely, but we make no Am I stuck with ECSI until my loans are paid off? Mentor Content is not intended to provide financial, legal, investment, accounting or tax advice. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. Plans. Borrowers must complete and return these statements to the . so you can know the right questions to ask. ECSI Toll-Free New to ECSI? Biden Cancels $10K in Student Debt. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. Variable APR means that your interest rate can fluctuate over time, which can increase or decrease your monthly student loan payment. If your loan payments havent begun or youre not sure which company is your servicer, log in to. This might happen if a servicers contract expires and is not renewed, for example. If your loan payments havent begun or youre not sure which company is your servicer, log in to. ECSI has partnered with around 2,200 colleges and universities where they collect more than a total of $100 million in terms of annual student loan payments. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. Office of the Controller - Loans Receivable - Michigan State University document.write(new Date().getFullYear()). This influences which products we write about and where and how the product appears on a page. The key point to know is that ECSI does not offer student loans. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. The University recognizes that as a result of the transition to ECSI, there will be various changes affecting our borrowers and a period of disruption in services.