SWEPCO disconnecting service for businesses for nonpayment; residential . Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Customer must negotiate a payment plan to maintain service after delay. No disconnect if customer agrees to payment plan. Consumer line: 888-570-9905, 307-777-7427. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. Basics of Residential Electric Service Drops - The Spruce Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). AEP Central: Service Area, Energy Rates & Providers in Texas Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. New Jersey Administrative Code 14:3-3A.2(e)(3.) 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. If you have forgotten your security code, please call 888.710.4237. Consumer line: 701-328-4082, 877-245-6685. During the heating season, a utility may not ask for a security deposit. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Billing and Financial Hardship We are proactively contacting customers ahead of resuming disconnections which were temporarily suspended beginning March 13 to help them set up payment plans and provide other options to prevent disconnections. The Basics of Temporary Installations. Consumer line: 303-894-2070 (Denver) or 800-456-0858. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Let us know how we can help. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. AEP.com Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Consumer line: 225-342-4404 or 225-342-4999. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Limit on deposits. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . No disconnect if customer agrees and adheres to payment plan. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program. During the delay the customer is expected to agree to a payment plan. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Request a letter Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. AEP Economic Development. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. If you do not remember your login credentials, please click here. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. No disconnect if customer is on a payment plan. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. We welcome your ideas and feedback. No disconnect if customer is on a payment plan. Medical Certification Waivers | Office of the Ohio Consumers' Counsel Consumer line: 701-328-4082, 877-245-6685. Renewals not needed if physician certifies that condition is permanent. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. If you or someone you know needs assistance, we can help. View a table of state seasonal termination protections only. Learn more at AEPEnergy.com. Aep power hookup - Video chat 100% Free All Rights Reserved. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Were reintroducing our website with you in mind. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. is aep disconnecting service. No disconnect if customer is on a payment plan. 3040 Continental Dr. 30 day disconnect delay if detrimental to health, must have physician certification. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Start, Stop or Move Service - Columbia Gas of Ohio The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Total ban when <32. Consumer line: 800-225-7729, 608-266-2001 (Madison). Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Taking action now can help keep balances and bills manageable, and your electric service connected. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. If you continue to use this site we will assume that you are happy with it. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. No disconnect if customer agrees and adheres to payment plan. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Where is the AEP corporate headquarters located? In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. It has been in business for over a century, starting operations way back in 1906. AEP Texas Central Delivery Charges include all recurring charges from AEP Texas Central passed . Is AEP disconnecting service in VA? - Cutlergrp.com Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Utilities are required to offer a deferred payment plan. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours Disconnection is prohibited if customers agrees and adheres to payment plan. When you opt in, we automatically fill in your ID from then on. Turn off electricity at your address and close your account. Customer must negotiate a payment plan before disconnect date. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. Mid-Winter Rule: From January through March, residential customers who are unable to pay the full amount of their utility bill may qualify for the mid-winter rule which prohibits disconnection of service. If the elderly household is low-income and includes a minor, the protection against termination will apply. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. When will AEP resume disconnecting customers? Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Delaware city water systems. No disconnect during protection dates if customer agrees and adheres to payment plan. No disconnect (Nov-March) if customers agrees to payment plan. Temperature. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. TTY: 907-276-4533. 30 day disconnect delay if detrimental to health, must have physician certification. Limit on deposits. Stop Service - AEP The amendment is effective December 1 through March 31. New Jersey Legislature - P.L.2002, c.62. Cannot disconnect if payment agreement is in effect. Copyright All rights reserved.Theme BlogBee by. Need Help On Your Electric Bill? - AEP Ohio Wire Use of this site constitutes acceptance of the AEP Terms and Conditions. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. You can now begin new service, move to a new service area or cancel your service online. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Temperature based. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Disconnect prohibited if customer agrees to a payment plan. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Consumer line: 208-334-0300 or 800-432-0369. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Modify home service Business customers, please contact us. Consumer line: 888-570-9905, 307-777-7427. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. No disconnection if customer agrees to and adheres to payment plan. Modify home service Modify business service You're in the right place. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Disconnection is prohibited if customer agrees and adheres to a payment plan. 32 F or below or during heat advisory for all residential customers. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Systems must have forced-air cooling and not had a tune-up in 2021. Medical certification may be renewed three times in 12 months. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Sitemap Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . To avoid unauthorized access, youll still have to enter your password. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account.