Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. They also had another 150.00 dollars worth of fees per each ticket. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. To open a dispute: 1.Log in to your PayPal account. Viagogo reviews, customer feedback & support. We may also first deduct any amount you owe us from any amount we owe you. has spoken to a number of ticket holders who have been denied refunds for cancelled events. FanFair Alliance - Ever get the feeling you've been cheated? Eric Clapton Concert Tickets. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . The court would need to determine which Class members would choose the voucher over a cash return as per the company. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Join The National Math and Science Initiative Class Action, Today! 6.9 Change or Suspension of Site. We will contact you. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. I'm at the point that a class action . You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Knotfest Japan Tickets. How to Request a Stubhub Refund [98% Success] - DoNotPay How to get a refund from Viagogo - Quora Which? I have lots of interesting documentation. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Viagogo Refund Policy MoneySavingExpert Forum Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus 5.4 Making Adjustments. How do I unsubscribe from your newsletter? Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Why can't I see my order or sale in my account? Arctic Monkeys Concert Tickets. I would love to join this lawsuit as I am in the same boat! 4.3 Sellers Shall Not Include Promotional Material with Tickets. This charge is in addition to the amount originally paid for the tickets. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . . https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. To sell tickets, a Seller lists the tickets in the Site database. Additional information can be found in our FAQs and on the ticket details pages. Section 75 - Tickets bought from Viagogo and concert cancelled Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. 1,779 reviews for Viagogo, 1.3 stars: '1. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Taylor Swift Tickets. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. 1.2 Ticketing Exchange. Join The South Shore Hospital Data Breach Class Action, Today! Viagogo promises "a full refund" if any problem arises, while Get Me In! One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. The organiser will tell you how to get a refund. Otherwise, avoid!!! I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 4. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. 1. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. 3.Click Dispute a Transaction. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. This advice applies to England. This is the easiest way to get your money back. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. I was promised a refund. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. All Rights Reserved. Stray Kids Tour 2023. Event dates, times, venues and subject matter, which are listed on the ticket, may change. viagogo (@viagogo) / Twitter OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Arctic Monkeys Tickets. 1. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. Piggyback tickets may not be sold in the same listing. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. "Comparably priced" replacement tickets are determined by viagogo in its discretion. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. and that I would only receive a refund if the concert was cancelled etc. Our guarantee does not affect Your statutory consumer rights under UK law. They keep finding excuses as to why it has not been processed. How to get refund for Foo Fighters tickets as band cancels their - HITC You agree . 6 things you can do to get a refund for canceled, postponed or A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Please add me to the list. 5.2 Violations, Termination and Suspension. If an event is moved and you cannot make the rearranged date, you should be entitled to . Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Far too many 3rd parties in there. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. . document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. This is so frustrating its been 2 years !!! However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. To register, You must provide your real name, address, phone number, and email address. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. 6.6 No Agency. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . You warrant that you are over 18 years old and have the legal capacity to make the transaction. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. One Direction Tour 2023. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Dial +1 (866) 788-2482. 2.16 Claims under the viagogo Guarantee. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. However during the pandemic the response times may slow down. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. That's not something you're likely to shake off. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. 4 replies 17.4K views. According to the consumer group Which?, Viagogo's terms and conditions say . viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. After realising the scam and contacting them, they made it very clear that they will not refund or . They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Andr Rieu Tickets. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Paid 250 Euro VS the real cost of 100 euro. 4. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Best regards, Viagogo team. 2.7 Payment Authorisation. Carnaval Barranquilla Tickets. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. 2.9 Seller's Confirmation Obligation. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. We look forward to hearing from you. 3. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Anna Netrebko concert canceled by Taiwan orchestra This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. Terms and Conditions - viagogo ticket exchange Viagogo-cancelled event and refunds MoneySavingExpert Forum But to her frustration, Viagogo claimed the refund could take several months. 2.5 Tax on Seller Proceeds. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If your event has been postponed, you do not need to return your ticket. 2.6 Making an Offer. Tickets for Waste Management Phoenix Open. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Nelnet Servicing Data Leak Your Personal Information At Risk! All Rights Reserved. Case Name & No. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Viagogo will never pay you after you sold your tickets and you can never get back your money. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. We cannot commit to next year, Taylor said. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. If the event has been cancelled, send them evidence of this. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. Ive been told a refund is coming in 10 days 4 times now. Many event managers have already committed to providing refunds for cancelled events. 'Such tickets will become void and the ticket holder refused entry to the theatre. . Elton John Concert Tickets; Andr Rieu . Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Getting a refund on an event ticket - Citizens Advice It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. Customers Claim Viagogo Won't Refund Tickets to Coronavirus-Delayed They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Dave Chappelle Tickets. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Please note this does not include any Tax that may be payable on fees We are required to pay. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. You should typically get a refund for the ticket and any fees or service charges within 30 days. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . 3. Ticket reseller Viagogo defends practices in face of consumer and 7.1 Ownership of Intellectual Property. I bought tickets for Rammstein before the pandemic and they would not refund me. . Here's how you can refund your Justin Bieber tickets No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 2. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Justin Bieber Seemingly Cancels Remaining Justice World Tour Dates Amid Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. 5.Select 'Item dispute', click Continue and follow the on . Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Tomorrowland 2023 Tickets. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Why do my tickets have someone elses name on them? We think businesses - especially those with substantial resources - should still provide refunds for events . 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. 6.8 All Sales are Final. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. The good date is 9/11/21, but the relisted my tickets for 9/21/21. The refund will be received from the Event Organizer within 30 days. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 7.3 Additional Policies. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. You will receive an email notification from Viagogo explaining the same. You will be entitled to a full refund or a 120% voucher. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Since June, we've found listings for events at all of these venues on Viagogo. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic.